SOURCE: TrueShip

TrueShip Multi-Carrier Shipping Software

October 26, 2015 07:00 ET

ReadyReturns Debunks PayPal's New 'Returns On Us' System

SCOTTSDALE, AZ--(Marketwired - October 26, 2015) - TrueShip (http://www.trueship.com), the creator of ReadyReturns, is on a mission to bring convenient, hassle-free returns to online retailers. ReadyReturns is a frictionless product return system that drops into virtually any website. It delivers significant convenience when compared to PayPal’s "Returns On Us" holiday promotion.

Statistically, 66% of shoppers review a site’s return policy before making a purchase. The PayPal policy involves prepaying, shipping and submitting a request for reimbursement -- a sharp contrast to the winning approach made popular by the leading online marketplaces.

A recent CNBC report that followed several online retailers found that when product returns are convenient and free, customer confidence and spending dramatically improve over just six months. In this particular study, retailers saw gains in online sales by as much as 25% or more.

As the Wall Street Journal has pointed out, in an interview with TrueShip’s COO, Chris Dunn, free returns do have a cost associated with them. However, when merchants absorb this cost and look at it as a marketing expense that yields improved buying patterns and healthier online conversions, it’s justifiable.

"Returns have been blowing up for us," said Dunn, in an interview with the Wall Street Journal. "There’s been a notable change in attitudes. In years past, retailers weren’t all that receptive to it. They were thinking that by not offering, people will not return their purchases. They’re starting to realize that you’re still going to return, and you’re not going to buy from that retailer again."

PayPal’s "Returns On Us" is a shipping rebate. The legwork and upfront cost of returning the item still falls on the consumer, who may find that the process of making the return free is not worth the inconvenience.

"PayPal’s new system is notable in its intent: make return shipping free to improve consumer confidence and loyalty. But where it fails is with convenience," Dunn explained. "For most people, the hassle of following this process is enough to make them forgo the experience altogether. What people really want is an embedded returns system similar to what Amazon offers."

ReadyReturns is a consumer-facing online product returns solution. It integrates into a growing number of websites without programming. ReadyReturns delivers the consumer experience made popular by the top online marketplaces to produce a return shipping label and packing list from the site where the consumer originally made their purchase. As a result, ReadyReturns reduces customer service costs and creates a positive and memorable purchasing experience, even when that purchase results in a return.

"ReadyReturns is a fast, straightforward and convenient process that gives retailers a second chance sales opportunity because they can bring the consumer back to their site to process the return," said Michael Lazar, Director of Online Marketing at TrueShip. "It’s really a no-brainer in today’s ecommerce world."

Read the comparative analysis at: http://www.trueship.com/blog/2015/10/14/paypal-gives-perfect-example-of-free-returns-being-a-hassle/#.ViVN5CtrqUk.

Start a 30-day complimentary trial of ReadyReturns by visiting: http://www.TrueShip.com/products/ReadyReturns.

Embedded Video Available: https://www.youtube.com/watch?v=iT61wv8wud8

Contact Information

  • Press Contact
    Michael Lazar
    Director of Online Marketing
    Tel: (877) 818-7447
    Email: support@trueship.com