AUSTIN, TX--(Marketwired - Mar 3, 2014) - RealMassive, the first source for real-time commercial real estate information, has named Angela Franz as the company's first Customer Experience Manager (CXM). In this industry-first role, she builds meaningful customer relationships with industry professionals in Austin's commercial real estate market. She reports directly to founders Joshua McClure and Craig Hancock.
"Angela is already established -- through her former role at CBRE Group -- as one of the most trusted and beloved commercial real estate marketing managers in the Austin area," said CEO, Joshua McClure. "She is a natural fit to help us show the industry how commercial real estate professionals deserve to be nurtured and served. The fact that Angela comes from one of the most respected and successful companies in commercial real estate is a great vote of confidence that RealMassive is onto something special."
With more than seven years of experience coupling marketing with a high level of customer service, Franz will head up RealMassive's customer experience initiatives and handle daily customer care. She will be responsible for leading customer advocacy -- being the in-house "voice of the customer" -- as well as leading RealMassive's efforts to proactively improve customer experience and respond to customer needs.
"From the moment that I heard about RealMassive's commitment to helping brokers become more efficient, I knew that I wanted to be part of the movement to transform the commercial real estate experience," said Franz. "There's a tremendous amount of buzz about this new company in Austin's commercial real estate community and we're growing our customer base rapidly, making it an exciting time to join the team!"
RealMassive is the first source for real-time commercial real estate information. The company provides a powerful yet easy way to help property managers streamline their marketing efforts while gaining critical insight into the performance of their spaces and buildings. Tenant reps gain access to the intuitive tools they need to identify and analyze spaces collaboratively with their customers. RealMassive's cloud-based and flexible design greatly reduces costs and deal flow. Sign up today: www.realmassive.com @realmassive