SOURCE: Expert Insiders, LLC

Expert Insiders

January 20, 2010 10:33 ET

Recurring Billing: Timely White Paper Details Risks for Subscription Revenue Businesses

A Wake Up Call for SaaS and Subscription-Based Businesses

RALEIGH, NC--(Marketwire - January 20, 2010) - Expert Insiders, LLC, an online best practice consultancy, today published a new white paper detailing the risky status of companies relying on a recurring subscription revenue model. The paper also suggests ten ways to stay above board with recurring billing.

The FTC appears to be on the verge of announcing new regulations for continuity programs. Yet for the time being, some big name businesses are feeding the fire of consumer deception and outrage. They obey the letter of the law by informing customers of the recurring billing, but they often do so in a way that takes advantage of customers by placing the details in fine print. Legitimate companies certainly don't want to be mistakenly classified as offenders.

Software as a service and other subscription-based businesses are typically very upfront about their monthly fee. While this is commendable, more effort is often required to avoid being grouped together with unsavory peers using a "forced continuity" revenue model.

"It's a shame such deception has been profitable for so long," said Chris Crompton, CEO, Expert Insiders, LLC. "But I'm afraid ethical subscription-based companies may start losing credit card processing privileges due to risk intolerant merchant account providers."

Today's cloud-based infrastructure has led more companies into the software as a service arena. While this model provides tremendous benefits, consumers are still apprehensive to give a company permission to keep billing them indefinitely. Even when the billing process is clearly spelled out, consumer anxiety must still be overcome.

The Expert Insiders white paper titled, "Recurring Billing at Risk: A Wake Up Call for SaaS and Subscription-Based Businesses," delves into the latest trends and best practices for maintaining a thriving subscription revenue business. The meat of the white paper offers ten tips to help honest businesses promote and manage their SaaS billing process.

The white paper is available as a free instant download at

About Expert Insiders, LLC

Expert Insiders, LLC began as an information publishing company in 2006 and then morphed into a platform for original content distribution. That division of the company was sold in 2008. The company has since returned to its roots as a publisher of cutting edge research and best practices serving various web business models.

Contact Information

  • Media Contact:
    Chris Crompton
    Expert Insiders, LLC
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