SOURCE: HealthPlan Services

March 03, 2009 10:00 ET

Redesigned HealthPlan Services Website Features Expanded Self-Service Options, Enhanced Plan Management Tools for Agents, Employers, and Insureds

TAMPA, FL--(Marketwire - March 3, 2009) - HealthPlan Services, the nation's largest independent provider of outsourcing solutions for fully-insured products in the insurance industry, has unveiled an enhanced website designed to provide agents employers, and insureds with easier access to a broader array of tools and resources.

"Our goal with the site redesign was three-fold: 1) to provide agents easier access to the tools they need to manage their business, 2) to offer employers and insureds a better way to manage their benefits coverage, and 3) to better communicate who we are and what we can do for our carriers and business partners, like e-billing and business process improvement," said Jay McLauchlin, Senior Vice President, Sales and Distribution, HealthPlan Services (www.healthplan.com).

The new site offers all the previous self-service functionality, as well as many new features HPS customers have been requesting.

"I think all visitors, including individuals shopping for health, dental or other insurance, will find the site very user friendly and easy to navigate," said McLauchlin.

For agents, the HealthPlan Services website continues to provide a range of self-service options designed to help them grow their business. These include access to in-force and pending cases, as well as case billing history, to streamline case management. Users can also quote online and download forms and information on products and carriers.

Employers will benefit from enhanced online tools designed to save time and money in the administration of their company's health plan, including the ability to enroll and terminate employee coverage, confirm employee eligibility, order ID cards and much more. Employers and all insureds will enjoy any-time access to coverage and provider information and other important materials needed to maximize their insurance benefits.

"At HPS, we will always offer personal service, so we encourage all of our customers to call us during business hours, if they prefer. However, for those who need or want 24/7 service, it's available and, best of all, it's easy," said McLauchlin.

About HealthPlan Services

HealthPlan Services (HPS), a Water Street Healthcare Partners affiliate, is the largest independent provider of advanced business process outsourcing solutions and employee benefit services to the insurance and managed care industry. Since 1970, HPS has offered customized administration and distribution services to insurers of individual group, voluntary and association plans, as well as providing valuable solutions to thousands of brokers and agents that sell into this market. HPS proprietary, scalable technology provides innovative consumer-facing solutions that are turnkey self-service tools for our insurance carriers and distribution partners. HPS offers an ever-expanding array of services to a diverse and growing client base, and administers products that include Medical (PPO, HMO, indemnity, consumer-driven), Dental, Vision, Life, Disability, Long Term Care, Limited Medical, Medicare Supplement and Medicare Part D, as well as various other ancillary insurance. HPS is committed to providing extraordinary service to its customers. For more information about HealthPlan Services, please visit www.healthplan.com.

About Water Street Healthcare Partners

Water Street Healthcare Partners is a leading private equity firm focused exclusively on health care. With more than $1 billion of capital under management, Water Street is one of the most active investors in the health care industry. The firm has a strong track record of building market-leadership companies across key growth sectors in health care. It has partnered with some of the world's leading health care companies on its investments, including: Gentiva Health Services, Inc., Johnson & Johnson, Medtronic and Smith & Nephew. Water Street's team is comprised of industry executives and private equity professionals with decades of experience investing in and operating global health care businesses. The firm is headquartered in Chicago. For more information about Water Street, visit www.wshp.com.

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