SOURCE: Relay Network

Relay Network

April 14, 2014 09:00 ET

Relay Taps Lisa Herman to Lead Client Delivery Efforts as Growth in Client and Customer Base Expands

RADNOR, PA--(Marketwired - Apr 14, 2014) - Relay (, a technology company connecting brands and people through direct mobile communication, announced today the addition of Lisa Herman to its leadership team. Most recently the Global Head of Product Development for Citi's prepaid card (electronic payments) division, Lisa will lead Relay's client delivery team, which is responsible for the seamless implementation, support and optimization of client programs. These programs help businesses and organizations get and keep more customers through improved communication.

"Having had the privilege of working with Lisa at Ecount, I know first-hand what she brings to Relay, and that includes impressive credentials, an amazing work ethic, a positive attitude and a total commitment to excellence," said Matt Gillin, CEO at Relay. "Lisa makes it her mission to deliver exceptional client experiences, and is the type of leader who will take on our rapidly expanding client roster with poise and determination. We consider ourselves extremely lucky to be able to continue our relationship with her at Relay."

Relay is building the first network where brands and people can connect effortlessly to get stuff done. When brands and people connect on Relay, they activate their own private mobile channel designed for action. With over a million people using Relay every month to connect with the businesses and organizations in their lives, the company is expanding its team to support tremendous growth and accompanying customer base.

As Head of Global Product Development for Citi® Prepaid Cards, Lisa was responsible for all aspects of design and delivery for new and existing products. Additionally, Lisa helped drive the business' strategic goals through the introduction of new or additional benefits to satisfy the needs of existing and prospective clients. In her role, she provided team leadership, talent development and resource planning for the group. Prior to this position, Lisa served as the Head of Implementation and Client Delivery in North America and Project Manager for Global Expansion, allowing Citi to provide market-leading products and services to over 400 leading corporations and public sector agencies globally.

Prior to her positions at Citi, Lisa was a foundational team member at Ecount, Inc., an entrepreneurial venture formed by Relay co-founders Matt Gillin and Paul Raden that led the digital payment revolution. At Ecount, Lisa built out the company's Implementation and Relationship Management teams, driving the business to an industry-leading position that ultimately resulted in its successful acquisition by Citigroup. 

About Relay
Relay is a technology company that connects trusted brands with people through direct mobile communication so they can effortlessly get stuff done. We help businesses and organizations get and keep more customers by making it easy for people to interact with them. When brands and people connect on Relay, they activate their own private mobile channel designed for action. Over 1 million people every month use Relay to connect with companies within healthcare, financial services, insurance, energy, travel and hospitality.

Headquartered in greater Philadelphia, PA, Relay is backed by NewSpring Capital, First Round Capital, and ICG. For more information, visit or connect with Relay on Facebook at and on Twitter at @Relayit. Relay, Relay Wire, and Wire are trademarks and service marks of Relay Network, LLC.

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