PHILADELPHIA, PA--(Marketwired - July 25, 2016) - Reliance Standard Life Insurance Company (Reliance Standard), a leading group insurance carrier specializing in employee benefits solutions for companies of all sizes, has selected ACI Specialty Benefits to provide comprehensive employee assistance program (EAP) and resource-referral services to more than 2.6 million covered individuals and their families. The change is effective August 1.
Founded in 1983, ACI has provided employee assistance programs, workplace wellness, concierge services and student assistance services to customers worldwide. Boasting a 95% customer retention rate, ACI well known, well regarded and provides service to more than 7 million lives. They are based in San Diego, CA.
Reliance Standard offers employers the opportunity to purchase any of three distinct EAP plan designs as value-added services in conjunction with a core benefits line of coverage, typically Group Life or Long Term Disability insurance. In addition to these standard plans, ACI will provide several key enhancements to the overall program, including:
- Expanded eligibility, to include family members not residing in the same household.
- Unlimited service delivery through multiple media, including online, mobile app, Instant Message, Text, Chat, Email and Video Chat.
- Unlimited referrals to Work-Life and personal services including child care, pet care, elder care, career coaching, education/financial aid, etc.
- Unlimited resource/referral services tailored to veterans.
"ACI distinguishes themselves on several fronts, all of which add up to a greater value for our policyholders and a better experience for their employees," said Michael Wilbert, Reliance Standard's senior vice president, sales. "Like consumers today, they embrace technology and leverage it to help broaden access and flexibility. Unlike traditional EAP organizations they promote utilization, driving improved outcomes and satisfaction."
One of the most exciting enhancements ACI brings to the program is fully integrated Telehealth service delivery, through a strategic partnership with WellVia. The integrated delivery platform, unique among US ancillary benefits carriers, will be unveiled to Reliance Standard brokers and clients in August.
"Partnering with Reliance Standard offers great synergies for us and material benefits to literally millions of households across the US," said Dr. Ann Clark, CEO of ACI Specialty Benefits. "As a partner, WellVia helps create a truly integrated product to improve the model, not just continue it. That's the kind of initiative and vision that has helped make ACI a Top Ten industry leader."
Reliance Standard and ACI have unveiled a new toll-free phone number: 855-RSL-HELP (855-775-4357); and dedicated web portal for current as well as new clients.
About Reliance Standard
Reliance Standard Life Insurance Company (Reliance Standard) is a leading insurance carrier specializing in innovative and flexible employee benefits solutions including disability income and group term life insurance, a suite of voluntary (employee paid) coverage options and fully integrated absence management. Reliance Standard markets these solutions nationwide through independent brokers and agents to employers of all sizes. Rated A+ (Superior) by A.M. Best, Reliance Standard was founded in 1907 in Chicago, IL, as the Central Standard Life Insurance Company.
Reliance Standard is a member of the Tokio Marine Group. Tokio Marine Holdings, Inc., the ultimate holding company of the Tokio Marine Group, operates in the property and casualty insurance, reinsurance and life insurance sectors globally. The Group's main operating subsidiary, Tokio Marine & Nichido Fire (TMNF), was founded in 1879 and is the oldest and leading property and casualty insurer in Japan.
ACI Specialty Benefits ranks in the nation's Top-Ten providers of Employee Assistance Programs (EAP), corporate wellness programs, student assistance, corporate concierge, and work-life services to corporations worldwide. ACI is every company's ideal partner for the new workforce, boosting performance with benefit programs that improve morale, productivity and the bottom-line. With a 95% customer retention rate and over 7 million lives covered, ACI remains a privately-owned specialty benefits corporation headquartered in San Diego. For more information, visit http://www.acispecialtybenefits.com or call 800.932.0034.