SOURCE: Centrata

July 27, 2005 10:00 ET

Reminder - Centrata Presents Best Practices to Simplify and Standardize IT Services to Deliver Business Value

REDWOOD SHORES, CA -- (MARKET WIRE) -- July 27, 2005 -- Centrata, the leading provider of IT Service Catalog and Service Delivery Management solutions (SDM), today announced details surrounding the upcoming Web seminar, "Simplify and Standardize IT Services to Deliver Business Value." The seminar will feature research from The Hackett Group, a global leader in best practice research, benchmarking and advisory services that empower executives to achieve world-class enterprise performance.

The Hackett Group's IT research identifies best practices that correlate with world-class performance levels backed by data obtained through ongoing benchmark studies. During this Web seminar, Hackett will review their 2005 Profile of a World-Class IT Organization including recently updated performance metrics and proven techniques to improve IT Service Delivery.

Centrata will provide critical business insights into how leading companies can realize the true benefits of a comprehensive IT Service Management solution driven by a Service Catalog.

Using real-world examples, participants will learn:

--  Which IT Service processes should be benchmarked and how to measure
    processes in a structured manner so as to give accurate and comparable data
--  How to start the process of simplifying and streamlining IT Service
--  How to set the right business goals for the next IT Service Delivery
--  Which business benefits to expect following the implementation of an
    IT Service Catalog.

David Hebert, IT Practice Leader, The Hackett Group
Brian Miller, Senior Director and Hackett Fellow, The Hackett Group
Martin Doettling, Senior Vice President, Marketing and Products, Centrata
Isabelle Dumont, Senior Director, Product Marketing, Centrata


Centrata Web Seminar -- "Simplify and Standardize IT Services to Deliver Business Value"


Wednesday, July 27, 2005 at 2:00 pm ET / 11:00 am PT


Via Web conference

To register for this event, please visit

About Centrata, Inc.

Founded in 2001, Centrata is the leading provider of IT service catalog and service delivery management solutions for the Fortune 1000. Centrata helps transform IT into a service-oriented organization and maximize the value it delivers to the business. Built around an actionable service catalog, Centrata's solutions are specially designed to handle the complexity and high rate of change of today's Fortune 1000 IT environments. With Centrata, IT services become standardized, reliable, cost-effective and predictable. More information about the company can be found at

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