August 31, 2010 08:00 ET

REMINDER: Cisco and Comcast to Host Live Discussion on Evolution of Customer Service

Company Executives Will Discuss the Role of Social Media in Customer Care, Provide Technology Demonstration

SAN JOSE, CA--(Marketwire - August 31, 2010) - Cisco (NASDAQ: CSCO)


On Wednesday, Sept. 1, Martin Marcinczyk, Comcast vice president, National Customer Operations, and John Hernandez, Cisco general manager and vice president, Customer Collaboration business unit, will host a virtual discussion. Topics will include:

  • The evolution of the traditional contact center into a more collaborative environment.
  • The increasing use of social media tools such as Facebook and Twitter to track customer satisfaction.
  • How the use of customer collaboration tools can help businesses forge deeper customer relationships, strengthen brand loyalty, and generate additional revenue.
  • Detailed case scenarios from Comcast (including the "Comcast Cares" program), showcasing how they have used customer collaboration tools to improve efficiencies and lower costs.


  • Martin (Marty) Marcinczyk, vice president, National Customer Operations, Comcast
  • John Hernandez, general manager and vice president, Customer Collaboration business unit, Cisco


  • Wednesday, Sept. 1
  • 9 a.m. PT/noon ET


  • Click to watch the keynote streamed live or on replay, to hear Marcinczyk and Hernandez discuss how Comcast and Cisco are enhancing customer interactions and collaboration.
  • Attendees are encouraged to register with a user name and password on Ustream so they can ask questions; attendees can also log in using their Twitter or Facebook account to ask questions.

For more information about Cisco's collaboration news and activities, visit the Collaboration Blog or follow us via Twitter @CiscoCollab.

Tags / Keywords:
Customer collaboration, Comcast cares, enterprise social software, collaboration, enterprise 2.0, contact center, collaboration, customer service, Ustream, productivity, Facebook, Twitter.

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About Cisco Collaboration
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