SOURCE: Centrata

March 16, 2005 10:00 ET

Reminder - From "Nice to Have" to "Must Have": Centrata Web Seminar to Address Businesses' Critical Need for IT Service Catalogs

Leading Industry Analyst to Highlight IT Service Management Trends

REDWOOD SHORES, CA -- (MARKET WIRE) -- March 16, 2005 -- Centrata, the leading provider of Service Catalog and Service Delivery Management solutions (SDM), today announced details for an upcoming Web seminar, "IT Service Catalogs, From 'Nice to Have' to 'Must Have,'" featuring Forrester Research Vice President Julie Giera. The session will cover how the deployment of a comprehensive service catalog can accelerate the success of strategic IT initiatives by improving operational efficiencies, proactively managing costs and deploying best practices. In addition, the seminar will provide examples of companies that have deployed a service catalog, the type of projects that trigger the decision to implement a catalog and the tangible benefits realized.

Participants will learn:

--  What drives the need for IT Service Catalogs and current trends in IT
    Service Management solutions
--  How to identify IT initiatives that will help to build a compelling
    business case for a service catalog project
--  Where to start, to ensure success, with the deployment of an IT
    Service Catalog
--  How a service catalog can help IT management make better, more
    informed decisions
    
WHO:    Julie Giera, Vice President, IT Management, Forrester Research
        Isabelle Dumont, Senior Director, Product Marketing, Centrata
WHAT:   Centrata Web Seminar -
        "IT Service Catalogs, From 'Nice to Have' to 'Must Have'"
WHEN:   Wednesday, March 16, 2005 at 2:00pm ET / 11:00am PT
WHERE:  Via Web conference
To register for this event, please visit http://www.centrata.com/news/webinar/index.html?pg=1.

About Centrata, Inc.

Founded in 2001, Centrata is the leading provider of IT service catalog and service delivery management solutions for the Fortune 1000. Centrata helps transform IT into a service-oriented organization and maximize the value it delivers to the business. Built around an actionable service catalog, Centrata's solutions are specially designed to handle the complexity and high rate of change of today's Fortune 1000 IT environments. With Centrata, IT services become standardized, reliable, cost-effective and predictable. More information about the company can be found at www.centrata.com.

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