SOURCE: Bomgar Corporation

August 13, 2008 03:05 ET

Remote Access Software Voted Into Fast 50

Bomgar's Help Desk Support Customers Comment on Their Experience With the Product

RIDGELAND, MS--(Marketwire - August 13, 2008) - Every year Fast Company Magazine readers nominate and vote on the top 50 most innovative companies. This year, Bomgar's on the list. See comments from customers and advocates for Bomgar on their experience with Bomgar's remote access software and how it has improved their help desk support.

"When I was an IT support rep, I used multiple ways of supporting my clients (VNC, RDP, etc.). It was confusing and time intensive to keep up with all the logins, and to support people through slow tools that were insecure. Bomgar is an awesome one-stop tool that is super fast and easy to use for both the Rep and the Client. And it solved my client's security issues."

"We see nothing but a bright future ahead with Bomgar [remote access software] in place at our company. The Bomgar platform has enabled us to very easily take on the role of a Virtual IT Department for many of our existing customers, and we are able to leverage that service to other new prospects as well. The productivity and efficiency gains that we have experienced with Bomgar are paramount in today's fast paced help desk environment. This puts us in an excellent position to continually expand our support service levels and offerings."

"My experiences with Bomgar from hardware to software to sales to support has been outstanding. It has dramatically simplified our remote access support protocol."

"Our computer support contractor uses this [remote access] software and it's truly revolutionary in the hands of the right practitioner. I can be on the golf course on a Saturday and let someone know that there is a problem. They won't be in the office, either, but can often fix it from their own remote location within a matter of minutes -- all while not bringing our network security down."

Bomgar's remote access software enables help desk reps to deliver on-demand technical support across multiple platforms to any PC anywhere within 10 seconds. Customers have realized up to a 90% reduction in total call times, 20-85% increase in first call resolution, and 90% reduction in second tier escalation.

For more information on the Fast 50 list, visit Fast Company's website. For more information on how Bomgar's remote access software can increase IT help desk support efficiency, visit www.Bomgar.com.

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