SOURCE: Bomgar Corporation

November 14, 2007 03:00 ET

Remote Control Software Enables Support for SMBs

IT Helpdesk Support Is Not Always Readily Available to a Small or Medium-Sized Business; Bomgar Provides a Solution

RIDGELAND, MS--(Marketwire - November 14, 2007) - Small and medium-sized businesses are increasingly challenged by the need to get and stay ahead in their highly competitive market. According to an IDC study, more than 60 percent of businesses with fewer than 1000 employees view improving efficiency as their top priority in this race. However, they often lack the resources to acquire the technology and staff needed to do so. Bomgar's remote control software provides service and support professionals with the solution they need to offer support services previously inaccessible to the SMB marketplace.

Small businesses do not often have the sophisticated and integrated mobile network required to ensure business continuity. The sales force and other staff, using a variety of systems, devices and Internet connections, and often operating from hotels, airports and home offices, need to be able to access company information and employees quickly so they can get the vital information they need to conduct business quickly and efficiently.

However, when they're having technical problems with their computer and other devices, they often do not have access to the IT helpdesk support they need. In fact, a recent study conducted by the Small Business Technology Institute revealed that 80 percent of these businesses allocate no financial resources to IT, 57 percent have no IT staff, and 29 percent have their IT support handled by someone whose primary duties are non-IT.

The impact on small business growth is significant: workflow is interrupted for both the remote employee needing IT helpdesk support and for the non-IT staff trying to deal with IT problems. Lacking the financial resources to remedy the situation, growth efforts are thwarted.

Small businesses can help increase efficiency by service and support professionals using Bomgar's appliance-based remote control software. In addition to providing secure access to remote computers and devices with a variety of operating systems in just seconds, regardless of location, a Comparative Cost Analysis shows that the Bomgar Box™ is more affordable than other remote control software solutions, especially over the long run. The savings can then be passed onto small business customers so they can afford the IT helpdesk support they need to keep up with and get ahead of the competition.

For more information on how Bomgar's remote control software can help you give small and medium-sized businesses the IT helpdesk support they need, visit the Bomgar website.

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