SOURCE: Avaya Inc.

March 12, 2008 08:10 ET

Renaissance Montgomery Hotel and Spa at the Convention Center Revolutionizes Hospitality Industry With Convergence and Avaya Intelligent Communications

BASKING RIDGE, NJ--(Marketwire - March 12, 2008) - The newest five-star hotel to open in Alabama's state capital, the Renaissance Montgomery Hotel and Spa at the Convention Center, is revolutionizing the hospitality industry with an Avaya Intelligent Communications solution. Running on a fully converged voice, data and video network, the Avaya IP Telephony-based solution provides both guests and staff with features and capabilities that help make guest-stays a unique experience. Avaya is a leading global provider of business communications software, systems and services. Pruitt Communications, an Avaya authorized BusinessPartner, implemented the Avaya IP Telephony solution.

At the new Renaissance Hotel, each of its 345 rooms is considered a "guest portal," designed to enable new opportunities for serving guests and for guests to interact with the hotel community. With the converged voice, data and video network, guest room phones and televisions are both endpoints on the new Renaissance Hotel's network, often interchangeable, and are integrated with a number of hotel systems.

"In the hotel business there's a term called 'triple-play,'" said Scott Watts, Director of IT, PCH Hotels and Resorts. "This takes that concept a step further and creates a completely converged environment with one network supporting wired and wireless voice, high-speed wired and wireless data networking, as well as IPTV and video on demand. To our knowledge, no other hotel in the U.S. has a system like this up and running."

Avaya's total guest room solution for the Renaissance Montgomery Hotel includes wireless IP phones in every room that guests can carry anywhere throughout the hotel and conference center and that operate to within a two block radius of the site. Touch screen phones offer applications and service opportunities that provide the rooms with the "wow" factor hoteliers strive to achieve. The phones enable guests to check stocks, weather, make spa, dining or show reservations, or zoom into street level views of city maps.

Guests can opt to use either their phone or the television to set a single or a visit's worth of wake-up calls. If a guest neglects to respond to the wakeup call, the system automatically alerts the main reception, which in turn notifies a hotel employee via a text message to his or her Avaya Wireless IP phone that a personal visit is needed to check on the guest. Similarly, special requests entered into the hotel CRM system by a guest trigger text messages to the nearest hotel staff member, who can respond via text that service is on the way or via voice if more clarification is needed. If the system logs no response from the employee, it will automatically escalate to another staff member. The Avaya system is also linked with the hotel's property management system, which enables the hotel to automatically personalize guest phones and communications services at the time of check-in.

"We've been challenged by the owners to be creative, to find and develop unique capabilities that continually will surprise and delight our guests," said Watts. "We're only tapping the tip of the iceberg."

The Renaissance is also rolling out Avaya Mobility solutions including one-X™ Mobile and Speech Access for Modular Messaging for executive staff that travel frequently and are on call 24-hours a day. The mobility solution allows the executive to set preferences for who can directly reach him or her during specific times of the day or when they are in certain locations. For example, if the executive is in a meeting or off-duty, access might be limited to allow only top priority calls to ring through, while others go to voicemail.

The Avaya solution for The Renaissance Montgomery Hotel and Spa at the Convention Center is based on Avaya Unified Communications and Customer Service applications. Pruitt Communications -- an Avaya Silver-certified BusinessPartner -- implemented the solution in less than 45 days, including all servers, software and over 1000 IP Telephony Endpoints. Avaya DevConnect program members, Teledex and FCS provided the touch screen phones and applications. Both Teledex and FCS have significant expertise in delivering cost-effective telecommunications solutions to the global hospitality market, built on the Avaya Intelligent Communications portfolio.

Guest-Tek served as the general contractor for the Renaissance Montgomery Hotel networking project and provides HSIA, IPTV, and video-on-demand services to the property. Guest-Tek will handle all 24/7 telephone support for voice, data, and media services.

About The Renaissance Montgomery Hotel and Spa at the Convention Center

The Renaissance Montgomery Hotel and Spa at the Convention Center offers a 9,000 sq. ft. European style spa along with nearby access to the 26 golf courses along the Robert Trent Jones Trail (www.rtjgolf.com). The hotel is adjacent to the Montgomery Convention Center and itself holds 103,000 sq ft of state-of-the-art meeting space.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP telephony, unified communications, contact centers and communications-enabled business processes. Avaya Global Services provide comprehensive service and support for companies, small to large. For more information, visit the Avaya Web site at http://www.avaya.com.

About Avaya DevConnect program

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies -- including IP telephony, contact centers and mobility applications -- helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line. For more information, please visit www.avaya.com/devconnect

About Pruitt Communications

Established in 1991, Pruitt Communications is a family-owned business located on Dothan, Alabama. Pruitt Communications is an Avaya Silver-Certified BusinessPartner, providing cabling installation and design, implementation and maintenance of Avaya Intelligent Communications solutions for small, medium and large businesses. To learn more about Pruitt Communications, please visit www.pruittcom.com, or contact tpruitt@pruittcom.com.

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