SCOTTSDALE, AZ--(Marketwired - September 21, 2016) - ReplyBuy, a next-generation sales & commerce platform that combines mobile messaging, payments & instant gratification for buyers revealed new functionality earlier today as the first company to introduce a form of Artificial Intelligence to the sports and entertainment vertical. The new V.I.P. style concierge service called ReplyBuy.ai will be integrated into the company's existing platform in an effort to further support its large industry partners and their clients.
In the future, ReplyBuy.ai can be leveraged not only through the universal form of communication of SMS, but can also be integrated into apps with chat capability and messaging based services like iMessage and Facebook Messenger, along with IoT devices like Amazon Echo and others. Already enjoyed by organizations within the NBA, NHL, MLS, NFL and major universities, ReplyBuy wants to help industry partners and their affiliates meet consumers where they are communicating.
"ReplyBuy.ai was developed as an initiative to help our partners across the industry continue to push the envelope with innovation. We're also firm believers in what the future holds for Artificial Intelligence and concierge based services," says Josh Manley, ReplyBuy Founder & CEO. "We're laser-focused on introducing products with a DNA of increased speed, efficiency and consumer engagement from a B2B perspective. It's also core to our mission to continue to reduce the friction of completing any kind of purchase on a mobile device."
Gartner Research predicts: "85 percent of all customer interactions won't require human customer service reps by the end of this decade." Companies including IBM, Microsoft, Apple and Facebook are leveraging A.I. and making large investments in deep learning technologies that simulate human interaction and respond intelligently based on conversations. Recognizing the potential to change the way people shop and purchase, many experts believe these new offerings have the potential to revolutionize how people interact with brands across industries.
Anthony Saia, ReplyBuy Co-Founder & CTO, elaborated on A.I.'s ability to fulfill consumer and business needs. Speaking specifically about mobile commerce, he said: "A.I. can take us to new heights within payments technology, moving us past customer service phone systems and into a realm where conversations and transactions are increasingly seamless. We knew early on we needed to bring this technology to the market, and that it will be a huge value add to partners and brands."
ReplyBuy continues to build well-recognized partnerships in the industry and has been adopted by just under 100 sports and entertainment clients in the past two years. The company was recently nominated for the "Best in Mobile Fan Experience" award held by the Sports Business Awards, as well as the "Move to Mobile" and "Product Innovation" categories at the Ticketing Technology Awards.
ReplyBuy is a global sales platform that combines mobile messaging, payments and digital commerce to deliver instant consumer gratification. ReplyBuy has been embraced across the NBA, NHL, MLS and NFL, as well as major universities. It is described as "what might be the fastest-growing company in the sports ticketing space," according to ESPN. ReplyBuy enables teams, clubs and venues to connect with their fans in real-time via mobile and creates an intuitive, friction-free purchasing experience for the consumer.
For more information, visit www.replybuy.com. Twitter: @ReplyBuy