SOURCE: Precise


June 16, 2009 09:01 ET

Research Reveals Ongoing SAP Performance Issues Have Significant Business Impact

Ninety Percent of SAPPHIRE Survey Respondents Experience Monthly SAP Performance Problems, Majority With SAP BI and SAP ERP

REDWOOD SHORES, CA--(Marketwire - June 16, 2009) - Precise today announces a new study on SAP performance, conducted by Dimensional Research. The findings reveal 90 percent of SAP users report monthly performance issues with SAP applications, and more than half cite three or more incidents a month. Most (80 percent) respondents agree that poor performance can significantly impact the business.

Nearly 700 IT and business professionals participated in the survey at the recent SAP SAPPHIRE conference. Findings include ongoing, unresolved performance issues for 39 percent of respondents, with the highest concentration reported in SAP business intelligence (BI) and SAP enterprise resource planning (ERP) implementations.

"The research clearly shows a surprising number of SAP deployments suffer from performance issues," explained Diane Hagglund, senior research analyst for Dimensional Research. "The respondents told us they have no clear way to diagnose where those problems originate and as a result are spending days, and even weeks chasing the root cause of performance degradation."

Key survey findings:

--  90 percent have at least one performance incident per month
--  SAP BI has the highest rate of incidents (63 percent), followed by SAP
    ERP (59 percent)
--  39 percent have unresolved SAP performance problems
--  80 percent say that performance problems impact their business
--  30 percent say it takes days and often weeks to identify the cause of
    a typical SAP issue

"SAP performance impacts business performance as SAP is a mission critical application for many of our customers," said Mark Kremer, CEO of Precise. "Precise helps SAP customers manage transaction performance and we work with SAP to extend those capabilities across the entire suite."

Precise is extending its market leading Precise for SAP solution to include SAP BI and address performance management of ETL process, BI reports, and ad-hoc queries. To learn more about Precise for SAP or to register for the Precise for SAP BI Early Adopter Program, please visit Precise online or email For a full summary of survey findings including the methodology used, please send requests to

About Precise

Precise helps companies prevent application performance problems with innovative Transaction Performance Management (TPM) solutions. Precise TPM delivers transaction transparency, fastest time-to-repair and game-changing problem prevention to over 1,500 customers worldwide. Precise has 18 years of expertise delivering application performance management products for all major packaged applications (SAP, Oracle eBusiness Suite, PeopleSoft, Siebel), custom applications (J2EE, .NET), databases and storage devices. For more information about Precise, visit

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Contact Information

  • Contact:
    Kelly Indrieri
    Kulesa Faul for Precise
    (650) 340-1983
    Email Contact