Resolve Business Outsourcing Income Fund

Resolve Business Outsourcing Income Fund

March 29, 2007 17:03 ET

Resolve Drives Continuous Innovation in Loan Servicing Operations With Proven Software from Pegasystems

TORONTO, ONTARIO--(CCNMatthews - March 29, 2007) -

Attention: Business and Technology Editors

Resolve (TSX:RBO.UN), a leader in business process execution, has licensed Pegasystems' Smart BPM (Business Process Management) Suite to enhance the strength of existing systems, enabling customers to take advantage of leading edge technology solutions without having to incur the costs and risks associated with building in-house applications.

Resolve will use the workflow technology to help integrate many functions of its outsourcing operations, including new account and application processing services, contact centre services, receivables management, and claims management. The streamlining of information and improved productivity will enable Resolve to manage its customers' business processes more efficiently and cost effectively.

"Our customers demand that we have the most sophisticated technology environment in the industry to manage their business processes today and that we continually innovate to meet their needs in the future. Being able to trust their outsourcing requirements to Resolve gives them the freedom to focus on their number one business priority - growth," explained Harvey Schafle, executive vice president and CIO, Resolve.

Pegasystems' Smart BPM Suite allows organizations to embrace rules-driven BPM by combining an agile, service oriented architecture with rich data structures and processes. The Smart BPM Suite is designed to optimize the management of constantly changing business processes while meeting the enterprise performance and scalability demands of some of the world's most sophisticated customers.

About Resolve

Resolve is a progressive business process outsourcing (BPO) firm, providing services to over 1,000 blue-chip businesses and governments across North America. Resolve delivers essential business functions to its clients on an outsourced basis, enabling them to spend more time focused on building customer relationships, growing sales revenue, and improving operational efficiency. Resolve's diverse BPO solution portfolio includes Finance and Administrative solutions (F&A), Customer Relationship Management solutions (CRM), and Supply Chain Management solutions (SCM). Along with various government ministries and agencies, Resolve's clients include some of the most recognizable brand names from the financial services, retail, consumer goods and manufacturing sectors. Resolve Business Outsourcing Income Fund is listed on the Toronto Stock Exchange, symbol RBO.UN. For more information, visit

About Pegasystems

Pegasystems Inc. (NASDAQ:PEGA) provides software to automate complex, changing business processes. Pegasystems, the leader in unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition. Headquartered in Cambridge, MA, Pegasystems has regional offices in North America, Europe and the Pacific Rim. For more information, visit


This news release contains certain ''forward-looking information'' under applicable securities laws. Such forward-looking information may involve known and unknown risks, uncertainties and other factors that may cause the actual results, performance or achievements of Resolve, or industry results, to be materially different from any future results, performance, achievements, or opportunities expressed or implied by such forward-looking information. This forward-looking information includes estimates, forecasts and statements as to management's and others' expectations with respect to, among other things, growth strategies and the outlook for Resolve and the business process outsourcing industry, and may use words such as ''may'', ''will'', ''estimate'', ''expect'', ''anticipate'', ''believe'', ''intend'', ''plan'', ''could'', "continue" and other similar terminology. This information reflects current expectations regarding future events and operating performance and speaks only as of the date of this news release. Forward-looking information involves significant risks and uncertainties, and should not be read as a guarantee of future performance or results, and will not necessarily be an accurate indication of whether or not such results will be achieved. A number of factors could cause actual results to differ materially from the results discussed in the forward-looking information, including, but not limited to, loss of key customer contracts or reduction of services purchased by key customers, foreign exchange rates, increases in costs to Resolve that cannot be passed on to customers, disputes with key customers, competition, the ability of Resolve to manage operations and execute growth strategies, stability of internal and government information systems and technology, technological changes, ability to maintain software licenses, changes in privacy laws, and risks inherent in bidding on government contracts. These risk factors as well as additional factors are discussed in greater detail under ''Risk Factors'' on page 117 in Resolve's prospectus dated March 9, 2006. Although the forward-looking information contained in this news release is based upon what management believes are reasonable assumptions, Resolve cannot assure that actual results will be consistent with this forward-looking information. This forward-looking information is made as of the date of this news release, and Resolve assumes no obligation to update or revise them to reflect new events or circumstances.

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