Resolve Business Outsourcing Income Fund

Resolve Business Outsourcing Income Fund

December 16, 2008 16:10 ET

Resolve Signs $25M Servicing Deal With Americatel

TORONTO, ONTARIO--(Marketwire - Dec. 16, 2008) -

Attention Business and Financial Editors

Resolve Corporation (TSX:RBO.UN), a leader in business process outsourcing in North America, announced today that it had signed a 3-year servicing contract worth approximately $25 million, with Americatel and its wholly owned subsidiary, Startec Global Communications, leading telecommunications providers to ethnic businesses and consumers in North America.

Resolve will be Startec's sole end-to-end outsource service partner, and the agreement will see Resolve providing customer service and technical support for Startec.

"Resolve is very pleased to be working with a strong and growing organization like Americatel, while having the opportunity to demonstrate the flexibility and effectiveness of our end-to-end integrated service solutions," said Bruce Derraugh, Resolve Executive Vice President. "We believe this is another example of how, despite the challenging economy, Resolve is well positioned to succeed and help other companies succeed with creative service solutions, business process efficiencies and cost savings."

One of the most unique elements of the service offering will see Resolve providing service in 11 different languages for Americatel's diverse customer base. To facilitate that requirement, Resolve will be using existing infrastructure and leveraging their multilingual contact centres in Ottawa and Toronto.

"Americatel looked for a cost-efficient, flexible partner with a solid track record of providing quality customer support in different languages and who could deliver a scalable solution. Resolve was able to meet all of these requirements, an impressive result in this highly competitive environment," said Americatel CEO Thomas Perez-Ducy. "Startec remains focused on continuing its growth in the United States and Canada, committed to provide continuity of services, transparent to our customers."

About Resolve

Resolve works with businesses as an outsourced resource taking on critical processes and managing them better, faster and more cost-effectively. We have over 35 years of experience managing processes for Fortune 500 clients in the financial services, retail, government, consumer goods and communications industries. Headquartered in Toronto, Canada, Resolve employs more than 5,100 people in 29 locations and is listed on the Toronto Stock Exchange as Resolve Business Outsourcing Income Fund, symbol RBO.UN. For more information, visit

About Americatel

Americatel provides innovative, affordable, convenient and easy-to-use telephone, Internet and communications services under its two brands, Americatel and Startec. Focused on ethnic communities since 1989 Americatel serves over 800,000 customers in the US and Canada. For more information, go to


This press release may include certain statements that constitute forward-looking statements that involve known and unknown risks, uncertainties and other factors that may cause the actual results, performance or achievements of the Fund or Resolve, or industry results, to be materially different from any future results, performance or achievements or opportunities expressed or implied by such forward-looking statements. When used in this press release, such statements use such words such as ''may,'' ''will,'' ''expect,'' ''believe,'' ''intend,'' ''plan,'' ''could'' and other similar terminology. These statements reflect current expectations regarding future events and operating performance. Forward-looking statements involve significant risks and uncertainties, should not be read as guarantees of future performance or results and will not necessarily be accurate indications of whether or not such results will be achieved. A number of factors could cause actual results to differ materially from the results discussed in the forward-looking statements, including, but not limited to, loss of key customer contracts or reduction of services purchased by key customers, foreign exchange rates, increases in costs to Resolve that cannot be passed on to customers, disputes with key customers, competition, the ability of Resolve to manage operations and execute growth strategies, stability of internal and government information systems and technology, technological changes, the ability to maintain software licences, changes in privacy laws and risks inherent in bidding on government contracts. Although the forward-looking statements contained in this press release are based upon what management believes are reasonable assumptions, neither the Fund nor Resolve can assure that actual results will be consistent with this forward-looking statements. These forward-looking statements are made as of the date of this press release. Neither the Fund nor Resolve has any obligation to update or amend the forward-looking statements in this press release except as required by law.

Contact Information

  • Media Contact: Resolve Corporation
    John Nevins
    Director, Corporate Communications & Brand Management
    (905) 306-2642