SOURCE: Retail Business Development

Retail Business Development

March 18, 2010 13:58 ET

Retail Business Development's Retail Store Manager Training Workshop Provides Tools for Success in a One-Day Session

Instructor-Led Training Program for Wireless Retail Industry Maximizes Sales Opportunities, Improves Operating Performance and Provides Long Lasting Positive Impact for Retail Operations Large and Small

FORT LAUDERDALE, FL--(Marketwire - March 18, 2010) -  Retail Business Development (RBD), a leader in outsourced retail management and training for the wireless and telecommunications industry, has a complete portfolio of instructor-led and e-Learning courses designed specifically for the wireless and telecommunications retail industry. 

RBD's Store Manager Workshop is a tried and true process designed to quickly cut to the root of many of the challenges faced by Retail Managers in the fast-paced, rapidly changing, highly demanding role of Store Manager for wireless retail outlets.

The course focuses on key skills development such as:

  • Defining Roles and Responsibilities
  • Understanding Retail Time Management
  • Delegating Tasks and Follow-Up
  • Holding Effective Meetings
  • Setting Goals and Performance Management

"Retail Store Managers in the wireless industry face unique challenges these days. Our Workshop provides a solid roadmap for participants, and helps them quickly break down the various aspects of their job and to prioritize the numerous activities and challenges that they face daily. By building a solid foundation and understanding, and providing the ongoing tools and techniques, our Workshop has an immediate and long-lasting impact on the individuals and enterprises as a whole," says Sharon Marrow Mack, Director of Training and Development for Retail Business Development.

All of RBD's instructor-led training courses are designed for adult learning. The Workshops are extremely interactive, and lead participants down a path of self-discovery, plan development and hands-on use of the tools and techniques being taught. Participants leave the session having developed individual action plans specific to their situation, and hence have an immediate positive impact on their business and overall performance.

"It is truly satisfying to see the light-bulbs going on as participants begin to reflect on their role and see the path to better performance clearly laid out before them. We have found that Store Managers at every level of performance and experience benefit from this Workshop," says Sharon Marrow Mack.

RBD has conducted dozens of such Training Workshops for wireless carriers and independent agents such as Sprint, Open Mobile, Clearwire, Vonage, MetroPCS and more. RBD's experience and expertise in the wireless retail industry, combined with its extensive training and development prowess make for a powerful set of solutions that have a significant impact on the bottom line.

"We firmly believe that our institutional knowledge and experience in opening, operating and managing wireless retail locations, coupled with our world-class training methods and programs make us the go-to training solution for carriers, master-agents, manufacturers and retailers alike. Our Store Manager Workshop, and dozens of other courses specific to the wireless and telecommunications industry provide the training tools and techniques to improve performance across all metrics including new activations, customer retention, customer service, ARPU, churn and much more," said Jimmy Ralph, President and CEO of Retail Business Development.

Retail Business Development's Workshop programs are available to retail operations both large and small. Courses can be custom developed specific to a clients needs, and can be integrated into broader learning and development strategies. For more information about the company and its wireless industry retail programs, visit or contact Frank Boyle. The company and its sales and executive team will be attending the CTIA Trade Show in Las Vegas from March 23rd to March 25th, 2010. Visit Booth #6221 in the Retail Zone Pavilion.

Contact Information

  • Contact Information:
    Sales and Information
    Frank Boyle
    P 866.869.6975
    E Email Contact
    A 800 S Andrews Ave, #202, Fort Lauderdale, FL 33316

    Kevin Killoran
    P 866.869.6975
    E Email Contact
    A 800 S Andrews Ave, #202, Fort Lauderdale, FL 33316