SYDNEY, AUSTRALIA--(Marketwired - Dec 6, 2016) - Retriever Communications, a global provider of mobile automation solutions for enterprises in the industrial space, celebrates its 20th anniversary this month. Born from the mobile-first vision of its founder and CEO, Mary Brittain-White, Retriever helped bring field service management into the 21st century with its robust and intuitive mobile applications, while continuing to innovate based on the latest technologies and end-user research.
"In some tech hubs of the world, the pursuit of youth and unicorns has overshadowed understanding of what enterprises actually need. We built Retriever on the basis of experience, sustainability and understanding of our own and our customers' environments. Retriever's 20th anniversary celebration is a testament that this model works and it is here to stay. There's something to be said for validation and experience," said Mary Brittain-White.
Retriever Communications has been featured by Gartner in its Magic Quadrant, Field Service Management, for the past four years in a row. This year, Retriever was the only vendor in the Quadrant not to lose a single customer over the past year and had the highest customer satisfaction results. In fact, Retriever's average customer relationship spans more than 10 years. "Our experience and research show that customers want industrial-strength apps that are responsive and robust, not gimmicky. And in addition to developing apps that work well regardless of the connectivity environment, we also take a hands-on approach to service, so our customers know we are always there for them," Mary Brittain-White added.
Retriever serves enterprises in a variety of industries across 3 continents, helping companies streamline their field operations, witnessing increases in productivity of 20-35 percent, improving customer service and cutting IT costs.
To learn more about Retriever and to wish us a happy anniversary, please visit us at http://retrievercommunications.com/.
About Retriever Communications
A global expert in Field Service Management headquartered in Sydney, and with additional development and support in the U.S. and staff in Europe. For 20 years, Retriever has been partnering with clients to drive operational efficiency by mobilizing workforces, advancing delivery of service and improving asset management. Retriever provides off-the-shelf and bespoke mobile applications which are built to work in or out of coverage alongside a scheduling solution for efficient job planning, crew assignment and work-order planning. With a 100% deployment success rate, Retriever tailors and configures solutions for industries from Utilities to Environmental including field service maintenance, inspections, environmental testing, OH&S whilst integrating to GIS, Engineering and ERP systems.