SOURCE: Retriever Communications

Retriever Communications

March 11, 2015 08:00 ET

Retriever Communications Delivers Increased Maintenance Revenues for Henry Schein Halas

Henry Schein Halas Employs Barking for Service Mobile Application to Streamline Field Efficiencies and Cut Administrative Costs

HOUSTON, TX--(Marketwired - Mar 11, 2015) - Retriever Communications, a global provider of industrial mobile workforce automation, today announced measured ROI for its Barking for Service mobile application. Leading dental distributor, Henry Schein Halas, deployed Barking for Service across its five locations throughout Australia to eliminate paper-based processes and improve field worker productivity.

Barking for Service is a mobile application built to automate workflows for field technicians at maintenance and repair companies. It is designed for quick and simple deployment, yet is built on a comprehensive platform to address complex business needs. Additional benefits include more accurate time tracking, proper part allocation and more rapid service call invoicing. Customers also approve jobs in real-time with digital signatures on each technician's mobile device. As a result, the back office receives direct and instant feedback, which helps monitor and improve customer service.

"Before implementing Retriever we didn't realize how much our revenue would increase," said Jim Allsopp, equipment, technical and operations manager at Henry Schein Halas. "All we knew was that it was a constant struggle to get our techs back to the office to submit work dockets on time. Because of that we were usually four to six weeks behind on data entry and invoicing, and that impacts customer satisfaction in a big way. Now, not only has Retriever helped to improve productivity and efficiency, but it's boosted our revenue. Barking for Service is our secret weapon in the field."

"Specifically, we saw initially a 15% increase in revenue per tech but today we are achieving a 50% increase in revenue per technician," added Jim.

Using Retriever's pre-configured Barking solution, Henry Schein Halas was able to bypass extensive customization phases and complete implementation in just months. Barking for Service integrates with the company's back office ERP system allowing immediate work-order distribution and as Service Reports are submitted as technicians complete them invoicing is now same day.

For more information about Barking for Service visit: http://retrieverbarking.com/barking-for-service/

About Retriever Communications
Retriever Communications has been providing field force automation technology internationally since 1996. Privately-held with corporate headquarters in Sydney, Australia and North American headquarters in Houston, Texas. Retriever's wireless field solutions improve productivity and automate data collection processes for companies with field operations -- Operators to Service Companies in Energy, Engineering, Manufacturing, Petroleum, and Utilities.

Retriever Communications is a Frost & Sullivan Entrepreneurial Company of the Year award winner in the category of Industrial Mobility and Gartner Field Service Management Magic Quadrant participant.

Contact Information

  • Zachary Nola
    LEWIS PR for Retriever Communications
    619-677-2700
    Email Contact