SOURCE: Retriever Communications

Retriever Communications

April 06, 2016 08:00 ET

Retriever Prepare Automates Pre-Planning for Field Technicians to Finish the Job the First Time

New Application Addresses Pain Points in Pre-Job Planning Processes to Satisfy the Needs of Field Technicians and Their Customers

HOUSTON, TX--(Marketwired - Apr 6, 2016) - Retriever Communications, a global provider of mobile workforce automation, today announced Retriever Prepare, a project management solution that integrates with in field scheduling and mobile delivery, to help businesses provide a seamless experience from the initial work order appointment booking right through to the on-site project completion.

Created for telecommunications, utilities and a range of other industries that manage multi-stage work orders/projects, Retriever Prepare improves efficiency and productivity by eliminating the need for manual or excel-based pre-planning processes that often result in disconnect between customers, appointment makers, dispatchers and field technicians. Retriever Prepare serves as an additional module to Retriever's current mobile field worker management Barking Suite Solutions.

End-user friendly and practical, specific features included:

Appointment management

  • User friendly web portal to manage customer appointment slots
  • Information about technician (including sub-contractors) availability and schedule coordination integrated into appointment management solution
  • Easier scrutiny of organizational compliance
  • Mobile Apps to allow easy input from field workers regarding availability and certification

Job planning

  • Manage tasks requiring completion prior to job commencement (e.g. pre-scope inspections or parts order)
  • Management of job planning processes for improved productivity and higher quality outcomes
  • Track and record all pre-job task activities, access full audit history

Retriever's industry partner ISGM, a provider of integrated workforce management solutions and a co-author of Retriever Prepare, will deploy the new solution later this year for clients where it will deliver higher quality outcomes. 

"Current pre-planning processes can be costly and disjointed at a systems level. This new approach is holistic by enabling a seamless workflow from first customer touch to delivery and completion of the service," said Jonathan Field, CEO of ISGM.

"Retriever's Prepare is another piece in solving the field service puzzle," said Mary Brittain-White, CEO, Retriever Communications. "We are offering businesses a pre-planning automation solution that is configurable so technicians arrive at a customer or asset site, with the right equipment and armed with the information needed to finish the job the first time."

About Retriever Communications
Retriever Communications has been providing field force automation technology internationally since 1996. Privately-held with corporate headquarters in Sydney, Australia and North American headquarters in Houston, Texas. Retriever's wireless field solutions improve productivity and automate data collection processes for companies with field operations -- operators to service companies in energy, petroleum, and utility industries.

Retriever Communications is a Frost & Sullivan Entrepreneurial Company of the Year award winner in the category of Industrial Mobility and Gartner Field Service Management Magic Quadrant participant.

About ISGM

ISGM is a leading Australian services company providing advisory and workforce management services through its strategy, systems and operations capabilities with annual turnover approaching A$500 million and a workforce of over 4,500 people. 

The business was founded in 2010 with the objective of establishing a better, more productive service delivery model for companies to engage their own or an outsourced workforce to deliver last mile services.

Contact Information

  • Irena Boostani
    LEWIS for Retriever Communications
    619-677-2700
    Email Contact