SCOTTSDALE, AZ--(Marketwired - May 04, 2015) - TrueShip (http://www.trueship.com) has just released a brand new white paper explaining why online product returns are no longer a nightmare for e-retailers.
The aspect of managing the online retail returns process has been dreaded by e-retailers nearly since the inception of online shopping. Key pain points include: logistics, return shipping cost, restocking cost and the necessary man hours required to integrate efficient reverse logistics.
These elements, coupled with the streamlined system of returns that's offered by most prominent brick and mortar retailers, have created a stigma regarding the online product returns policy and process for e-retailers.
But TrueShip is out to change this perception. New studies have emerged with findings that demonstrate that not only are online retail returns no longer the burden that they were once perceived to be, but that they can actually help e-retailers improve long term profits, customer loyalty and retention.
The new white paper by TrueShip provides insight and facts about the online retail returns process that include:
- Returns are part of a multi-trillion dollar ecommerce industry.
- Over 30% of products ordered by consumers online are returned.
- Most customers are taking the time to read the return policy before buying.
- Strategies that can be implemented to appeal to consumer demand.
- How to keep in par with brick and mortar retailers when creating a returns policy.
- Study showing that sales increase 25% or more when convenient online retail returns are offered.
- Why online product returns used to be a nightmare.
- Infographic about online product returns.
"Online product returns have long been dreaded by e-retailers as a costly hassle and a logistical nightmare, but they really shouldn't be," explained Michael Lazar, Director of Online Marketing at TrueShip. "Our newest white paper will help e-retailers better understand why returns are no longer a nightmare but actually are a way for them to attract more customers and earmark healthier long term profits."
The white paper about online product returns, including an illustrated infographic, can be viewed in its entirety by visiting: http://www.trueship.com/articles/study-finds-that-convenient-online-product-returns-improve-profits-exponentially.
A detailed assortment of related ecommerce guides can also be found at TrueShip's website at: http://www.trueship.com/blog.
About TrueShip
#ShipSmarter - TrueShip is the original architect of multi-carrier ecommerce shipping software. ReadyShipper shipping software integrates into the most widely used shopping carts and online marketplaces. It is an easy-to-use order fulfillment solution designed to save e-retailers time and money.
About ReadyReturns
#ReturnsHappen -- ReadyReturns is a customer-facing, self-service online product returns software solution. It integrates into virtually website without any programming. ReadyReturns lets customers make returns from a website by filling out a simple form and printing the return shipping label. E-retailers set the rules of the returns, including things like return shipping and restocking fees.
Embedded Video Available: https://www.youtube.com/watch?v=iT61wv8wud8
Contact Information:
Press Contact
Director of Online Marketing
Michael Lazar
Tel: (877) 818-7447
Email: support@trueship.com