SOURCE: RevGuard

RevGuard

November 13, 2014 07:00 ET

RevGuard Adds Lindsay Lanning to Board of Advisors

Customer Success Management (CSM) Pioneer and Regional Vice President of Salesforce's Customer For Life Program Adds Retention and CSM Expertise to RevGuard's Board of Advisors

BOULDER, CO--(Marketwired - November 13, 2014) - RevGuard, LLC, the creator of A/B and multivariate customer lifetime value ("CLV") optimization on a SaaS platform, announced today that it has added Lindsay Lanning to the Board of Advisors of the privately-held company.

"For some time, we've been searching for the perfect board member who has a passion for helping us build a strong internal advocacy program for driving customer success. We wanted someone who had driven, and created, a successful customer success culture within a proven SaaS company and someone who had a passion for building lifetime relationships with customers," said Blair William McNea, CEO of RevGuard.

"Lindsay meets all these criteria and more. She was one of the founding members of the Customers For Life organization at Salesforce.com, Inc. ("Salesforce.com"). She joined the pioneer of Cloud-based computing company over 13 years ago. She brings to us a vision of what our customer relationships should look like and a passion for startup success. Lindsay's a valuable new team member for our Board of Advisors," added McNea.

Ms. Lanning was initially hired at Salesforce.com to help build out the Sales Engineering Pre-Sales organization to focus on bringing in brand name logo customers. Once the organization had a sizeable client footprint, she helped build out all of the various organizations within the post-sales organization to mitigate attrition and deliver an optimal customer experience. Prior to Salesforce.com, she spent time at other industry leaders such as; (Corio) IBM, Ernst & Young and Peoplesoft (Oracle).

"To build true lifetime relationships with their customers, companies need to focus on fast, efficient, optimized interactions that quickly address a customer's needs. I love that RevGuard's SaaS solution is focused on measuring CLV and then using A/B testing to help marketers optimize their customers' experiences and, by doing that, optimizing their customers' CLV. This dramatically improves their users' customer retention and CLV," said Lanning. "The Customer Success Organization has really been the secret sauce to delivering value and driving high retention and satisfaction across the customer base," said Lanning.

"This also puts me in a position to coach and mentor a startup SaaS company as they further develop their go-to market strategy," Lanning added.

The RevGuard system operates on a Cloud-hosted platform for web, interactive voice response (IVR), email and Live Customer Service integration. Additional communication modalities of text, chat and social media will be added soon with a vision of all points of customer communication running through an automated, CLV-optimizing A/B testing system.

Over 70 companies currently use RevGuard to optimize CLV and over 14 million customer end-users have used its automated platform.

When implemented, RevGuard's system optimizes CLV, typically providing a savings of up to 50% on refund costs, an increase of 10% or more on revenue per customer, a reduction of 45% on overall customer service costs and a reduction of 31% on chargebacks. The OCO system reliably delivers an 80% (or greater) increase in bottom-line profitability for RevGuard's clients, usually within 90 days of full deployment.

About RevGuard
RevGuard is a SaaS-based company which provides CLV analytics and uses A/B and Multivariate testing in a Cloud-hosted environment to dramatically improve the profitability of its merchant clients within Customer Service. Optimized Customer Outcome ("OCO") is a patent-pending technology that operates through Cloud-hosted IVR, hosted web, email and Live CSR applications which fully integrate into customer CRM's. The addition of chat, text and social media testing is scheduled for completion in the near future. For more information on RevGuard OCO, please visit http://www.revguard.net or contact Walter Long Sr. Vice President of Business Development at walter@revguard.net.

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