SOURCE: RevGuard

RevGuard

September 23, 2014 07:00 ET

RevGuard Welcomes Tim Schukar as Vice President of Customer Success

Mr. Schukar Takes the Reins of RevGuard's Customer Success Team

BOULDER, CO--(Marketwired - September 23, 2014) - RevGuard, LLC, the creator of A/B and multivariate customer lifetime value ("CLV") optimization on a SaaS platform, welcomes aboard Tim Schukar as Vice President of Customer Success. Mr. Schukar joins RevGuard as a customer success leader with experience spanning multiple software and technology driven industries. 

"Our product offering is unique in the market. Customers can use A/B testing on automated platforms to optimize CLV. This creates an extended relationship where we work together with our customers to constantly improve their profitability, retention and customer satisfaction. Tim is the perfect leader to build out our systems and cadence of technology and personal customer touch to make sure our customers get better and more profitable every day," said Blair William McNea, CEO.

"RevGuard is focused on what I am passionate about… great, long-term customer relationships built on making the customers' business more successful every day. I'm excited to join their team. The future of customer lifetime value optimization is through A/B optimization and data analysis, and that's what RevGuard has created," said Tim Schukar.

Prior to joining RevGuard, Mr. Schukar was Director of Customer Success with Upland Software, where he managed teams of Customer Success Managers, Technical Support Technicians and Service Consultants. He was involved in all strategic and tactical aspects of implementing a successful customer success program through metric identification, metric monitoring and continual process improvement impacting multiple departments across the organization. Prior to Upland Software, Mr. Schukar grew an entrepreneurial technology venture to compliment the Bartle, Bogle and Hegarty advertising agency in New York City, led a digital production unit for The Walt Disney Company live action properties in Los Angeles and led an engineering team for the Shuttle Orbiter Medical System at NASA - Johnson Space Center. 

About RevGuard
RevGuard is a SaaS-based company which uses A/B and Multivariate testing in a Cloud-hosted environment to dramatically improve the profitability of its merchant clients within Customer Service. Optimized Customer Outcome ("OCO") is a patent-pending technology that operates through Cloud-hosted IVR, hosted web, email and Live CSR applications which fully integrate into customer CRM's. The addition of chat, text and social media testing is scheduled for completion in 2014. For more information on RevGuard OCO, please visit http://www.revguard.net or contact Walter Long Sr. Vice President of Business Development at walter@revguard.net

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