SOURCE: ReviewPro

May 24, 2012 15:37 ET

ReviewPro Announces the Global Review Index™ Hotel Rankings

Hotel Guests Have Voiced Their Opinion: Top Ten Hotels in Ten Major US Cities Identified in Online Guest Satisfaction Industry Benchmark Study

NEW YORK, NY--(Marketwire - May 24, 2012) - ReviewPro, the international leader in online reputation and social media management for the hotel industry, today announced the launch of the Global Review Index™ Top Hotel Rankings, its industry-focused ranking of hotels by online guest satisfaction. It is released today with rankings for 10 major US cities: Atlanta, Chicago, Honolulu, Houston, Las Vegas, Los Angeles, New York, Orlando, San Francisco and Washington, DC.

The rankings, which are calculated from guest reviews from hundreds of the most relevant Online Travel Agents (OTAs) and review sites, represent an industry first. Finally, the hotel industry has an independent, online reputation benchmark that allows hotels and chains to evaluate their online presence and compare results with direct competitors. The research will be updated regularly, with rankings for additional cities coming in the near future.

For the month of April 2012, the Waldorf Astoria in Chicago was ranked the highest online by guests in the ten cities analyzed in this research. The full list of top 10 hotels in each city can be found here. Following includes the top three rankings for each city:

  • Atlanta: Mandarin Oriental Atlanta, Wingate by Wyndham Atlanta - Buckhead and Hilton Garden Inn Atlanta NW/Wildwood
  • Chicago: Waldorf Astoria Chicago, The Peninsula Chicago and Radisson Blu Aqua Hotel
  • Honolulu: Trump International Hotel Waikiki Beach Walk, The Kahala Hotel Resort and Hotel Halekulani
  • Houston: Hotel Embassy Suites Houston - Energy Corridor, Embassy Suites Houston Downtown and Hotel Element by Westin Houston Vintage Park
  • Las Vegas: Skylofts at MGM Grand, Mandarian Oriental Las Vegas, Four Seasons Hotel Las Vegas
  • Los Angeles: Four Seasons Hotel Los Angeles at Beverly Hills, Magic Castle Hotel, The Redbury @ Hollywood and Vine
  • New York City: The Setai Fifth Avenue, Hotel Casablanca, Crosby Street Hotel
  • Orlando: Homewood Suites Orlando - UCF Area, Marriott's Sabal Palms, Hilton Orlando Bonnet Creek
  • San Francisco: Fairmont Heritage Place, Ghirardelli Square, Hotel Drisco, a Joie de Vivre hotel, The Inn at Union Square
  • Washington D.C.: The Jefferson, Washington DC, The Hay-Adams, Four Seasons

ReviewPro CEO RJ Friedlander says: "In today's competitive environment, a hotel's ability to maximize average daily rate and occupancy is directly related to its online reputation. The Global Review Index™ Top Hotel Rankings draw on the largest universe of review data available, enabling independent hotels and large chains to benchmark their online presence and to profit from the social web. We are thrilled that we can provide hotels with one ranking system based on guest ratings from across the web."

About the Global Review Index™ Top Hotel Rankings
Originally piloted in 2011, these B2B rankings are calculated based on guest reviews from more than one hundred of the most relevant review sites and online travel agencies (OTA) and evaluate reviews for 3, 4 and 5 star hotels over the course of a 12-month period. The rankings are based on the Global Review Index™ (GRI), a proprietary algorithm developed by ReviewPro in conjunction with leading hotel industry experts. It enables hotels to know their current quality score, track their performance over time and compare their online reputation to their competitors or to other hotels within their chain with a single index. Currently, the Global Review Index™ is being used both as a key internal metric and to establish online reputation objectives for thousands of hotels around the world. Please see our FAQ for more information.

About ReviewPro
ReviewPro is the leading international provider of online reputation and social media management solutions to the hotel industry. We aggregate hundreds of millions of social media mentions, in over 20 languages, from hundreds of the most relevant review sites and Online Travel Agencies (OTAs). ReviewPro provides the analysis, business intelligence, competitive benchmarking and reporting needed to help hoteliers more effectively manage across their organizations. Thousands of hotels in more than 70 countries, including some of the most recognized hotel brands in the world, rely on ReviewPro to better understand and improve guest satisfaction and to profit from the social web. Clients include the Beverly Hills Hotel, citizenM Hotels, Concorde Hotels & Resorts, Corinthia Hotels, Epoque Hotels, Hotel Bel-Air, 1895 Historic Hotels Group, Louvre Hotels Group, Melià Hotels International, Millennium Hotels & Resorts, the Roger Smith Hotel and Swiss-Belhotel International. Visit for more information.

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