SOURCE: National Research Corporation

National Research Corporation

August 11, 2016 09:00 ET

Rhode Island Nursing Homes Use Resident Insights to Keep Care Elevated Above National Benchmarks

Quality of Life and Care Measurements for Rhode Island Seniors Exceed National Averages

PROVIDENCE, RI--(Marketwired - August 11, 2016) - Nursing home providers are increasingly providing opportunities for the people who call their facilities "home" to provide feedback about their care and environment and then using those insights to improve care. Under the direction of the Rhode Island Department of Health (RIDOH), the state's nursing homes field surveys to their residents and family members every year using products from My InnerView by National Research Corporation.

The satisfaction survey results from October 2015 show that Rhode Island facilities are outperforming the rest of the nation.

  • 90 percent of Rhode Island residents would recommend their care facility to others, compared to the 88 percent national average.
  • 91 percent of families of Rhode Island residents would recommend their loved one's care facility to others, compared to the 88 percent national average.

"I applaud Rhode Island's nursing homes for the strong results from this year's field survey," said Nicole Alexander-Scott, MD, MPH, Director of the Rhode Island Department of Health. "As Rhode Island's population ages, it is essential that our health system is able to provide the high-quality health services and care needed to narrow health disparities and meet the unique needs of our older adults."

Nursing home providers use data from the satisfaction survey results to identify unique opportunities in their continual quest to improve care. RIDOH also publishes the results on its website for the benefit of Rhode Islanders who may be researching nursing homes for themselves or a family member.

"National Research Corporation has long been a proud partner of Rhode Island facilities, and we're delighted that they are performing so well," say Rich Kortum, director of strategic partnerships at National Research Corporation. "We look forward to continuing to help them seek out these valuable insights and improve the care they provide to Rhode Island residents and families."

RIDOH's Healthcare Quality Reporting Program -- in collaboration with a multi-stakeholder group that includes the nursing home trade associations, LeadingAge Rhode Island, and the Rhode Island Health Care Association -- publishes information on nursing home quality and satisfaction annually. The program is designed to help inform consumer decision-making and to encourage facilities to continually improve their performance. Learn more about the quality of care that nursing homes and other healthcare facilities provide by visiting www.health.ri.gov/programs/healthcarequalityreporting/.

About Rhode Island Department of Health
The primary mission of the Rhode Island Department of Health is to prevent disease and to protect and promote the health and safety of the people of Rhode Island. The Department of Health is a diverse and interactive state agency with broad-ranging public health responsibilities. To learn more, visit www.health.ri.gov/

About National Research Corporation
For more than 30 years, National Research Corporation (NASDAQ: NRCIA) (NASDAQ: NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

My InnerView by National Research helps improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, continuing care retirement communities, and independent living communities.

For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.

Contact Information

  • Contacts:
    Kayla Lounsbery
    Senior Marketing Manager
    National Research Corporation
    1245 Q Street Lincoln, NE 68508
    402-475-2525
    klounsbery@nationalresearch.com

    Joseph Wendelken
    Public Information Officer
    Rhode Island Department of Health
    3 Capitol Hill Providence, RI 02908
    joseph.wendelken@health.ri.gov
    401-222-3998