April 24, 2013 09:00 ET

Ricoh Delivers Enhanced Workflow Solutions for Print Service Providers

RICOH ProcessDirector, InfoPrint Manager, InfoPrint ADF Essentials and More Bring New Efficiency, Flexibility and Scalability to Clients' Operations

BOULDER, CO--(Marketwired - Apr 24, 2013) - Ricoh Production Print Solutions LLC (Ricoh), a leading provider of digital output solutions, today announced a broad range of new features and enhancements to its workflow software and solutions portfolio. These latest updates can now better address the multiple pain points that customers -- ranging from large transactional mailers to smaller commercial printers -- are facing everyday: errors with manual processes, increasing postal costs, lack of integrity for critical communications documents and much more. These new workflow offerings are available today to Ricoh customers.

"At Ricoh, we realize that print service providers today are seeking easy-to-use, cost-effective solutions that can help expand their business while maintaining operational flexibility and integrity. The wealth of regulations governing sensitive documents considered critical is always changing. It is ever more vital that organizations strive to implement a proven workflow backbone," said Theresa Lang, vice president, solutions and services, Ricoh. "Our new portfolio empowers print service providers to look their customers in the eye and say that they are indeed equipped with proven, effective and scalable workflow solutions."

Today's workflow portfolio enhancements include:

  • RICOH ProcessDirector and RICOH ProcessDirector Express - this award-winning software portfolio has been enhanced to feature a completely redesigned visual interface for workflow building as well as new printer connections. The enhancements support RICOH ProcessDirector and RICOH ProcessDirector Express' ability to streamline print operations, improve process integrity, increase operator productivity and lower costs.

    RICOH ProcessDirector's sweet spot is critical communications production print operations that require precision but are hindered by manual processes, little or no job tracking, no document-level integrity and postal inefficiencies. With the new, simplified user interface, customers are able to create job types and simple-to-complex workflows using drag-and-drop icons, thus alleviating previous pain points due to the superior ease-of-use. Smaller enterprise customers leveraging RICOH ProcessDirector Express will also be able to reap such benefits on a scale that is more appropriate for their monthly volumes.

    Support is now available for a wider array of cutsheet finishing such as perfect, ring or ring punch; folding such as Z fold, C fold, Gate, Saddle or Parallel; stapling and punching capabilities offering printers the ability to tap into RICOH ProcessDirector and RICOH ProcessDirector Express across more types of printers. These enhancements also enable customers to:
  • InfoPrint Manager - InfoPrint Manager provides enterprise output management capabilities that reduce the total cost of operations (TCO) and help companies manage output centrally. Recent releases have further enhanced the following capabilities of InfoPrint Manager for AIX and InfoPrint Manager for Windows:
    • Enabling the InfoPrint Manager administrators to manage enterprise print, freeing enterprise application administrators for other tasks
    • Delivering savings related to print server consolidation and IT infrastructure simplification
    • Allowing enterprise-wide print to be brought under the control of managed print services, and the help desk to have one point of access and control
    • Supporting applications like ERP and CRM in addition to mainframe and legacy print
    • Increasing output security while decreasing the costs of distributed output with features such as Pull Print via our Equitrac integration
    • Furnishing message, error and accounting logs to help diagnose problems and providing audit tracking and accounting information for chargeback purposes
    • And more here.

  • InfoPrint ADF Essentials - now offered via the cloud or as an on-premise offering, InfoPrint ADF Essentials helps mailers streamline print operations and maintain high-integrity environments while implementing automated postal processing. As a new cloud-based solution, ADF Essentials offers small to mid-sized mailers the opportunity to operate workflow in a secure environment as a Software as a Service (SaaS), giving them access to the same proven solutions as companies with larger budgets. It combines both postal mail optimization and workflow features to help customers cost-effectively manage their mailrooms.

  • TEC Mailing Solutions technology partnership - SaaS provider of name and address hygiene along with bulk mail sortation services for web-to-print, CRM, ERP, and variable digital printing solutions, TEC Mailing Solutions, has teamed up with Ricoh to provide cloud-based support for critical mailing output enabling cost-savings and automated, streamlined workflow throughout a broad range of print and mail operations. 

For more information about Ricoh's workflow portfolio and its latest enhancements, please visit:

| About Ricoh |

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in more than 200 countries and regions. In the financial year ending March 2012, Ricoh Group had worldwide sales of 1,903 billion yen (approx. 23 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine.change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit

Contact Information

  • Media Contact:
    Tracey Sheehy
    Breakaway Communications for Ricoh Production Print Solutions
    Tel: (212)616-6003
    Email: Email Contact