Ricoh Europe

Ricoh Europe

September 24, 2010 06:32 ET

Ricoh Named as Global Leader in Analyst Firms Magic Quadrant for Managed Print Services Worldwide

LONDON, UNITED KINGDOM--(Marketwire - Sept. 24, 2010) - Ricoh Europe PLC – Ricoh Europe, industry leader in office solutions, managed document services and production printing today announced that Gartner, Inc. named Ricoh as a Leader in its Magic Quadrant for managed print services (MPS) and printers worldwide.(1)

With its "Outservicing" approach, Ricoh's Managed Document Services (MDS) program goes beyond MPS, offering a highly customizable suite of services to streamline printing and document processes and allow customers to concentrate their efforts on their most critical priorities.

According to Gartner, "Leaders provide MPS to a wide range of customers, including the largest and most geographically dispersed, so they must demonstrate a truly global reach. They must demonstrate not only the skills to deliver today's MPS, but also the understanding, initiative and resources to prepare for tomorrow's MPS. Leaders characteristically augment the full scope of MPS with a wide range of added-value services. As a result they are frequently shortlisted by large and mid-size customers"

Jim Potter, Executive Vice President, Operations, Ricoh Europe said, "National and global corporations have been benefiting from Ricoh document services for many years, more recently we have further enhanced our offering to ensure we are ready to meet the needs of the future office. In addition to delivering savings up to 30% over existing document processes, we are now going beyond Managed Print Services to ensure continuous and ongoing improvements in monitored productivity, management and efficiency. We are delighted to now be recognised by Gartner as a leader in the Managed Print Services market"

Ricoh's Managed Document Services offering brings together industry-leading expertise, technology and tools to optimize enterprise-wide output and business processes, with a focus on change management, environmental sustainability and continuous improvement. 

Ricoh's "Outservicing" approach to MDS is a continuous and collaborative journey that enables customers to operate as greener corporate citizens with engaged employees, optimized processes and greater profitability. Through application of a Change Management methodology that is designed to identify and permanently change costly end-user practices, customers get sustained savings, a truly green information infrastructure and more agile operations.

Ricoh's change management strategy, toolkit and process allow the company to learn about its customers' businesses and then design a solution focusing on their most critical asset – the employees. Understanding that office cultures cannot be changed overnight, members of Ricoh's MDS Teams apply Prosci's change management methodology. Prosci has become the leading provider of change management tools and benchmarking reports, working with more than 2,000 companies from 65 countries on research projects in change management. Prosci's popular ADKAR® model is used worldwide. 

Find out more about Ricoh's full line of services, products and solutions by visiting

About the Magic Quadrant

The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Ricoh

Ricoh Company, Ltd ("Ricoh Company") is a global technology leader, specialising in the office and production printing markets. Ricoh works with organisations around the world to modernise work environments and optimise document efficiency.

With over 108,500 employees worldwide, it operates in Europe, the Americas, Asia Pacific, China and Japan. Ricoh Europe Holdings Plc is a public limited company and the EMEA headquarters of Ricoh Company with operations located in London, United Kingdom and Amstelveen, the Netherlands. In the fiscal year ended 31 March 2010, revenues from Ricoh's EMEA operations totalled over YEN 458.5 billion ($4.5 bn) Ricoh Company's worldwide sales totalled over YEN 2,016 billion ($21bn) during the year ended 31 March 2010.

(1) Gartner "Magic Quadrant for Managed Print Services Worldwide" by Ken Weilerstein, et al. September 22, 2010.

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