September 09, 2013 09:30 ET

Ricoh Unveils New Award-Winning Solutions at PRINT 13, Providing Superior Control for Personalized Documents

New "Connectors" Feature Helps Businesses Expand Offerings for Highly-Regulated Industries

CHICAGO, IL--(Marketwired - Sep 9, 2013) - Ricoh (PRINT 13, Booth #1931) -- Ricoh Americas Corporation today announced new enhancements to its MUST SEE 'EMS award-winning Critical Communications solutions suite. The simple, vendor-neutral and reliable portfolio empowers companies of all sizes with the ability to confidently produce jobs that require perfection, compliance or customization. The latest versions of RICOH ProcessDirector and RICOH ProcessDirector Express add a new capability for automating workflow across different hardware for shop-wide integrity.

For the first time ever, Ricoh is demonstrating integration of the industry-first Critical Communications solution suite together with solutions from both Avanti Computer Systems Limited, a leading provider of print Management Information Systems (MIS) and PTI Marketing Technologies, a leading provider of web-to-print and marketing personalization solutions. As printers look to improve document tracking, reduce postal and operational costs, improve productivity and automate error-prone manual processes, the ability to completely control print shop operations is essential to doing business better.

At PRINT 13, Ricoh will showcase its entire Critical Communications solution suite, including new connectivity and usability enhancements to RICOH ProcessDirector and ProcessDirector Express, Ricoh's modular workflow software that allows printers to control and streamline their workflow processes. The new Connectors Feature addresses the multi-vendor nature of many shops today and allows operators to easily implement logic-based ticketing, and choose media and finishing options that apply to statements of variable lengths -- achieving identical output across Ricoh, Xerox and Kodak devices, saving time and increasing asset utilization in the process.

The new versions of RICOH ProcessDirector and ProcessDirector Express enable companies to run the solutions on Windows 8 systems, eliminating the need to invest in servers and making the implementation of Critical Communications affordable for print service providers of all sizes. Ricoh will also showcase the cost-effective Critical Communications solution -- RICOH TotalFlow DocEnhancer, an Adobe® Acrobat® plug-in for editing print-ready PDF files, featuring the recently announced Verification Feature.

In real-world settings such as an insurance office, experts at Ricoh's PRINT 13 booth will demonstrate and explain how these solutions are used throughout the print production process -- from editing PDF files directly from the print shop floor, to streamlining digital production, to cleansing addresses and ensuring no piece is missed in a print job.

"Print service providers aspire to grow their business and handle more of the jobs their customers are demanding, but face obstacles in attaining the compliance and integrity needed for applications such as financial documents, medical patient communications and regulatory letters," said Theresa Lang, vice president solutions & services, Ricoh. "The newest enhancements to Ricoh's Critical Communications solution suite further help to clear the path so that these organizations can deliver output with precision and integrity, while reducing costs. By taking advantage of this simple, reliable and affordable solution, they can fully realize their goals, while satisfying the expectations of their customers and regulated industries."

Enhancements to the Critical Communications solutions suite include:

  • Achieve 100 percent piece-level tracking and control and produce automated reports by mail piece or job
  • Assign workflow and automate job approval as a step within workflow using RICOH ProcessDirector
  • Maintain integrity in a multivendor shop with the connector for Xerox and Kodak printers, a new feature of RICOH ProcessDirector Express 1.2, which allows logic-based ticketing for shop-wide integrity
  • Track, change and report on output on the fly with RICOH TotalFlow DocEnhancer Verification Feature and replace time-consuming manual tracking documents and reports

In a new video, Diamond Marketing Solutions, an end-to-end partner in the creation, production, and deployment of data-driven, highly personalized communications in print and digital response media, discusses how their relationship with Ricoh has supported their production of a variety of high-security applications. Through the implementation of Ricoh's Critical Communications, cut-sheet and continuous forms solutions, the company gained efficiency, enabling them to reinvest in their business and serve their customers better.

At the Ricoh Production Theatre, booth visitors can also meet Jim Renella of Diamond Marketing Solutions and also see CCS Printing, a provider of digital and offset print, fulfilment logistics, graphic design and web development, that uses RICOH ProcessDirector to achieve HIPAA compliance for the production of sensitive healthcare documents.

For more information about Ricoh at PRINT 13, please visit For more information about Ricoh's Critical Communications solution suite, please visit

About Ricoh

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2013, Ricoh Group had worldwide sales of 1,924 billion yen (approx. 20 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit

© 2013 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.

Contact Information

  • Media Contact:
    Tracey Sheehy
    Breakaway Communications
    Tel: (212) 616-6003
    Email: Email Contact