SOURCE: The Ritz-Carlton Company, L.L.C.

March 17, 2006 16:03 ET

The Ritz-Carlton Hotel Company, L.L.C. and New York University Create New Executive Education Program; Designed for Senior Executives From Any Industry; Learn Custom-Centered Management From

Hospitality Leader

CHEVY CHASE, MD -- (MARKET WIRE) -- March 17, 2006 -- Senior leaders and executives from any industry can learn how to lead change and make their organizations truly service oriented in a new executive education program from The Ritz-Carlton Hotel Company, L.L.C. and New York University's School of Continuing and Professional Studies (NYU SCPS).

This new venture marries the award-winning management acumen of Ritz-Carlton -- a leader in the customer service-oriented hotel industry -- with the expertise and 70-year history of NYU SCPS in creating relevant, high-quality adult education programs. This is the first-known educational alliance of its kind between a hotel corporation and major American university.

The program -- "Implementing a Customer-Centric Culture" -- is an intensive, weeklong seminar taught by faculty from Ritz-Carlton's Leadership Center and NYU. Courses cover such topics as creating high levels of customer satisfaction and loyalty; tools and metrics for performance excellence; leading effective organizational change; and talent management.

NYU SCPS Dean Robert Lapiner, "The focus of any industry today, including continuing education, is to build customer relationships. And The Ritz-Carlton is one of the best companies in the hotel industry, which places a premium on customer service. It's a partner that NYU SCPS and our Corporate Learning Services are proud to have in this new venture."

"The Ritz-Carlton Hotel Company is very proud of this newly formed strategic alliance with the NYU School of Continuing and Professional Studies and Corporate Learning Services, the recognized leader in providing relevant learning experiences for adult learners. We believe this partnership takes The Leadership Center to a new level of professional outreach excellence," said Simon F. Cooper, president and chief operating officer.

Founded in 1934, NYU SCPS is one of the largest providers of adult education, enrolling more than 44,000 students annually and offering 14 industry-focused graduate degrees and more than 100 professional certificate programs. The School's Corporate Learning Services ( division will manage this alliance.

Twice-recognized with The Malcolm Baldrige National Quality Award, The Ritz-Carlton Leadership Center has since 2000 trained thousands of executives, managers, and line staff from industries as diverse as automotive, finance, healthcare, retail and transportation.

The seminar will be offered four times this year, during weeks of May 22, August 7, October 16, and December 4, 2006 and will be taught at the NYU SCPS center in downtown Manhattan's historic Woolworth Building, 15 Barclay Street.

Students interested in the program should contact Jill Guindon, Executive Educational Specialist, at 301-547-4877, or As well, corporations may reserve an entire week's class for up to 30 students; depending upon availability.

Accommodations can be made at The Ritz-Carlton New York, Battery Park.

About NYU School of Continuing and Professional Studies...

The School of Continuing and Professional Studies ( is one of 14 colleges and schools that comprise New York University, among the largest private universities in the United States. Founded in 1934, NYU SCPS each year educates some 4,200 undergraduate and graduate students and enrolls over 44,000 in its non-credit programs. A national leader in adult and professionally oriented education, NYU SCPS programs include non-credit courses that span more than 125 fields, 14 industry-focused master's degree programs, and nine bachelors and six associates degree programs specially designed for working adults. As well, NYU SCPS is home to NYU Online, the University's first online bachelor's programs.

The Ritz-Carlton Hotel Company, L.L.C., located in Chevy Chase, Md., (USA) is the only hospitality company to have twice won the coveted U.S. Department of Commerce Malcolm Baldrige National Quality Award, among its many accolades and honors. It currently operates 61 hotels and resorts around the world, including North America, South America, Asia, Europe, The Middle East, The Caribbean and Mexico. Among the future hotel openings are: Moscow (2006), Beijing Financial Street (2006) and Ireland (2007).

Contact Information

  • Contact:
    Vivian Deuschl
    Corporate Vice President, Public Relations
    Tel: (703) 941-6225
    Fax: (703) 941-7492
    Cell:(202) 255-5786
    Email: Email Contact

    4445 Willard Avenue, Suite 800
    Chevy Chase, Md. 20815