SOURCE: The Ritz-Carlton Hotel Company, L.L.C.

May 10, 2005 16:26 ET

The Ritz-Carlton Hotel Company, L.L.C. Tops Market Metrix Rankings in First Quarter 2005 Hospitality Index Results

CHEVY CHASE, MD -- (MARKET WIRE) -- May 10, 2005 -- The Ritz-Carlton Hotel Company, L.L.C. earned the top ranking in both the overall hotel and luxury hotel segments of the Market Metrix Hospitality Index (MMHI) for first quarter 2005.

The Market Metrix Hospitality Index is a quarterly report of customer satisfaction with hotel, airline and car rental companies based on 35,000 in-depth consumer interviews. The MMHI ranks top hospitality brands by industry and, for hotels, by categories such as luxury, mid-price and economy. Other top performers in the survey included JetBlue Airways and Enterprise Rent-A-Car.

"The Ritz-Carlton Hotel Company is delighted to be named the No. 1 hotel and luxury hotel company in the Market Metrix Hospitality Index. This is a great honor which reinforces the comments we receive from our guests on a daily basis," said Simon Cooper, COO and president. "This is a great testament to the quality of our product and the overall experience delivered so warmly and thoughtfully by the ladies and gentlemen of The Ritz-Carlton."

The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., (USA) currently operates 59 hotels in the Americas, Europe, Asia, the Middle East and Africa. It is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award, which recognizes outstanding customer service. For more information, call toll free, 1-800-241-3333, contact a travel professional, or consult the web site at www.ritzcarlton.com.

Market Metrix, LLC was founded in 1996 by partners Jonathan Barsky, Ph.D., and Lenny Nash to provide the hospitality industry with better customer and employee satisfaction measurement programs and management tools. In addition to MMHI, Market Metrix provides clients with award-winning survey systems and strategic services. Market Metrix also operates the Consumer Research Center, which provides focus group services, data entry services and a state-of-the-art specialty call center. Based in San Rafael, Calif., Market Metrix is partner-owned and has 50 employees. For more information, log onto www.marketmetrix.com or call 1-800-239-7515.

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