SOURCE: Riverbed Technology

Riverbed Technology

April 19, 2011 16:30 ET

Riverbed Receives Certification From J.D. Power and Associates and TSIA for Excellence in Global Customer Service & Support

Company Certified Under J.D. Power and Associates CTSS and TSIA Excellence in Service Operations

SAN FRANCISCO, CA--(Marketwire - Apr 19, 2011) - Riverbed Technology (NASDAQ: RVBD), the IT performance company, today announced that it has received certification under the J.D. Power and Associates Certified Technology Service & Support (CTSS) program and the Technology Service Industry Association's (TSIA) Excellence in Service Operations. J.D. Power and Associates and TSIA award customer service certifications to companies that provide outstanding customer support. These certifications acknowledge excellence in delivering outstanding service and support on a worldwide basis to Riverbed customers. Riverbed is one of a select few companies to receive this distinction for global certification under both the J.D. Power and Associates CTSS and the TSIA Excellence in Service Operations program in the same year.

"This recognition reflects our dedication to providing customers with exceptional service and support that lead to long-term relationships," said Scott Downie, vice president of global support at Riverbed. "The entire Riverbed organization is focused on building a positive customer experience, and we believe this philosophy has been critical to our success. We continually strive to find innovative methods to provide fast, effective and value-added support that make our customers successful within their own organizations."

The CTSS Program -- jointly developed by J.D. Power and Associates and TSIA -- evaluates overall customer service and helps consumers and business customers identify vendors that have demonstrated excellence in customer service among companies offering support services for technology.

"By passing the rigorous standards of the certification process, Riverbed has demonstrated a highly customer-focused culture that is committed to delivering the utmost quality of service and support to its customers," said Ritesh Kochhar, senior manager of the Certified Technology Service and Support Program at J.D. Power and Associates. "Riverbed understands the powerful influence service and support has on overall customer experience and managing a successful business."

Excellence in Service Operations is TSIA's industry certification that recognizes outstanding service operations across all aspects of a customer support business. This comprehensive program was developed by leading technology companies and includes over 300 best-practice criteria. Excellence in Service Operations involves in-depth audits of all relevant support functions and locations for a business.

"Riverbed Technology demonstrated a culture and operational performance that met the stringent benchmarks of CTSS certification," said Joanne Weigel, senior director of certification programs at TSIA. "Riverbed's customers can count on the technical support operations to have the people, processes and technology in place necessary to provide quality support."

More than 9,200 organizations worldwide, across a wide range of markets, depend on Riverbed to understand, optimize and consolidate their IT infrastructure. Riverbed delivers hardware, software and virtualized solutions that overcome performance issues caused by distance, distributed computing, and ever increasing amounts of data. Virtualization, consolidation and cloud computing promise huge cost savings and improved efficiencies, but as users move farther from their data, slow applications and file transfers can stall these strategic initiatives. Riverbed delivers to the remote office and mobile workers the same "local" performance, no matter where the private data center or public cloud may be. Riverbed continues building on its success in the wide area network (WAN) optimization and network application performance visibility markets with new and innovative solutions for access to applications and data deployed in the public cloud and accelerating cloud storage.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. www.tsia.com

Forward Looking Statements
This press release contains forward-looking statements, including statements relating to the expected demand for Riverbed's products and services and statements relating to Riverbed's ability to meet the needs of distributed organizations. These forward-looking statements involve risks and uncertainties, as well as assumptions that, if they do not fully materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. The risks and uncertainties that could cause our results to differ materially from those expressed or implied by such forward-looking statements include our ability to react to trends and challenges in our business and the markets in which we operate; our ability to anticipate market needs or develop new or enhanced products to meet those needs; the adoption rate of our products; our ability to establish and maintain successful relationships with our distribution partners; our ability to compete in our industry; fluctuations in demand, sales cycles and prices for our products and services; shortages or price fluctuations in our supply chain; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our documents filed with or furnished to the Securities and Exchange Commission. More information about these and other risks that may impact Riverbed's business are set forth in our Form 10-K filed with the SEC on February 8, 2011. All forward-looking statements in this press release are based on information available to us as of the date hereof, and we assume no obligation to update these forward-looking statements. Any future product, feature or related specification that may be referenced in this release are for information purposes only and are not commitments to deliver any technology or enhancement. Riverbed reserves the right to modify future product plans at any time.

About Riverbed
Riverbed Technology delivers performance for the globally connected enterprise. With Riverbed, enterprises can successfully and intelligently implement strategic initiatives such as virtualization, consolidation, cloud computing, and disaster recovery without fear of compromising performance. By giving enterprises the platform they need to understand, optimize and consolidate their IT, Riverbed helps enterprises to build a fast, fluid and dynamic IT architecture that aligns the business needs of the organization. Additional information about Riverbed (NASDAQ: RVBD) is available at www.riverbed.com.

Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology, Inc. All other trademarks used herein belong to their respective owners.

Contact Information

  • MEDIA RELATIONS CONTACT
    Jin Woo
    Riverbed Technology
    415-344-6465
    Email Contact

    INVESTOR RELATIONS CONTACT
    Renee Lyall
    Riverbed Technology
    415-247-6353
    Email Contact

    MEDIA RELATIONS CONTACT:
    Suzanne Hite
    Technology Services Industry Association (TSIA)
    410-774-5322
    Email Contact