SOURCE: Riverbed Technology

Riverbed Technology

January 06, 2010 09:00 ET

Riverbed Receives Highest Customer Approval Rating in Latest Networking Study Conducted by TheInfoPro

Customer Satisfaction Ratings Position Riverbed as the Leader Based on Ability to Fulfill Marketing Promises With Product Quality; Customer Successes in Performance Hall of Fame Validate High Marks

SAN FRANCISCO, CA--(Marketwire - January 6, 2010) - Riverbed Technology (NASDAQ: RVBD), the IT infrastructure performance company for networks, applications and storage, today announced that it has received the highest marks from TheInfoPro in its "Networking Study Vendor Performance Report Wave 6." According to TheInfoPro, Riverbed® came out on top, receiving the highest combined score in the Promise Index and Fulfillment Index based on superior customer satisfaction ratings. Further validating the high marks in TheInfoPro study, testimonies in the recently launched Riverbed Performance Hall of Fame provide a snapshot of satisfied customers and improved performance.

TheInfoPro Vendor Performance Report, based on interviews with 235 networking professionals at large and midsized enterprises in North America and Europe, compiles the results from in-depth discussions with IT vendors' customers. A vendor's performance is evaluated relative to peers and the evolution of its product portfolio. The report looks at current and projected spending levels with vendors, the likelihood that customers will switch vendors, and ratings based on responses collected for 14 categories focused on the company, products and Fulfillment.

Riverbed WAN optimization solutions enable organizations of all sizes to overcome a wide range of IT infrastructure performance bottlenecks, including poor application performance, slow database backups and insufficient bandwidth at remote sites. Nearly 7,000 customers have selected Riverbed WAN optimization solutions for faster performance, easier deployment and management, broader support for application acceleration and scalability without compromise. Riverbed customers also experience superior customer support and product quality.

According to the report, vendors were rated across 14 categories that focus on the company, products and Fulfillment. Customers voted based on a scale of one through five (0 = Poor and 5 = Excellent) in each of the 14 categories. Riverbed received a score of "Excellent" in five categories -- strategic vision, technical vision, product quality, product performance and delivery as promised to customers. Based on those ratings, vendors were mapped to Promise and Fulfillment indexes. The Promise Index is measured by the "strength of a vendor's marketing promises based on customer ratings of competitive positioning, technical innovation, management's strategic vision and brand/reputation." Riverbed received the highest score of 92, while the average score was 73. The Fulfillment Index is measured by the "strength of vendor Fulfillment based on customer ratings of value for the money, product quality, delivery as promised and technical support." Riverbed received the highest score of 90, while the average score was 74. The combined satisfaction ratings affirm both the value and support that Riverbed provides to its customers.

"We work closely with our customer base during the product development stage to make sure that we stay focused on addressing their constantly changing requirements," said Eric Wolford, senior vice president, marketing and business development at Riverbed. "This recognition is a testament to the quality solutions and value that we deliver to 7,000 customers."

Riverbed Customers Speak Up

Riverbed developed the Performance Hall of Fame to recognize the impact that Riverbed solutions have on customers' organizations. Since the Performance Hall of Fame's launch in June 2009, Riverbed customers have been encouraged to submit a screenshot representing their Steelhead® appliance or Steelhead Mobile performance, including data reduction and/or throughput, for at least a 7 day period, along with a short description of the performance results. Each month a customer is recognized based on the number of votes from community members. Past Performance Hall of Fame winners include:

-- Holland & Knight, a global legal practice with 1,100 lawyers worldwide, reduced data traffic in its five data centers and 19 branches more than 85 percent with Steelhead appliances, effectively increasing bandwidth capacity by more than 7x (7.14x). In a single data center that supports the company's centralized document management system, Steelhead appliances reduced data traffic across the WAN by 90 percent and increased bandwidth capacity more than 10x (10.32x).

-- Rayonier, a leading international forest products company, reduced bi-directional traffic in its data center more than 80 percent while increasing bandwidth capacity by more than 5x (5.38x).

-- Studley Inc., a leading commercial real estate services firm specializing in tenant representation, reduced data traffic across the WAN by 91 percent and increased bandwidth capacity by nearly 12x (11.83x) at seven locations, ranging from T3 to T1 connections with MAPI, internal Web applications and CIFS traffic. In the data center, Steelhead appliances reduced data traffic across the WAN to 128GB, down from 2.5TB, and provided an almost 20x gain in bandwidth capacity (19.43x).

Forward Looking Statements

This press release contains forward-looking statements, including statements relating to the expected demand for Riverbed's products and services, statements regarding performance results of Riverbed solutions that may suggest likely or certain outcomes, and statements relating to Riverbed's ability to meet the needs of distributed organizations. These forward-looking statements involve risks and uncertainties, as well as assumptions that, if they do not fully materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. The risks and uncertainties that could cause our results to differ materially from those expressed or implied by such forward-looking statements include our ability to react to trends and challenges in our business and the markets in which we operate; our ability to anticipate market needs or develop new or enhanced products to meet those needs; the adoption rate of our products; our ability to establish and maintain successful relationships with our distribution partners; our ability to compete in our industry; fluctuations in demand, sales cycles and prices for our products and services; shortages or price fluctuations in our supply chain; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our documents filed with or furnished to the Securities and Exchange Commission. More information about these and other risks that may impact Riverbed's business are set forth in our Form 10-Q filed with the SEC on October 30, 2009. All forward-looking statements in this press release are based on information available to us as of the date hereof, and we assume no obligation to update these forward-looking statements. Any future product, feature or related specification that may be referenced in this release are for information purposes only and are not commitments to deliver any technology or enhancement. Riverbed reserves the right to modify future product plans at any time.

About Riverbed

Riverbed Technology is the IT infrastructure performance company. The Riverbed family of wide area network (WAN) optimization solutions liberates businesses from common IT constraints by increasing application performance, enabling consolidation, and providing enterprise-wide network and application visibility -- all while eliminating the need to increase bandwidth, storage or servers. Thousands of companies with distributed operations use Riverbed to make their IT infrastructure faster, less expensive and more responsive. Additional information about Riverbed (NASDAQ: RVBD) is available at

Riverbed Technology, Riverbed, Steelhead, RiOS, Interceptor, Think Fast, the Riverbed logo, Mazu, Profiler and Cascade are trademarks or registered trademarks of Riverbed Technology, Inc. All other trademarks used or mentioned herein belong to their respective owners.

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    Riverbed Technology
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    Riverbed Technology
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