SOURCE: RoundWorld Solutions

March 21, 2011 08:00 ET

RoundWorld Solutions Announces Innovative Contact Center Services

Independent Contact Center Quality Analysis Ensures Customer Focused Operations

SAN DIEGO, CA--(Marketwire - March 21, 2011) - RoundWorld Solutions LLC, a global business solutions and staffing provider based in San Diego, has announced a new Contact Center Quality Analysis service (CCQA) service that allows call center managers to easily review data generated from customer interactions on a monthly basis. CCQA also allows companies to generate internal process improvements to improve their organization's bottom line.

While most companies consistently wish to improve their internal processes and customer satisfaction scores, generating the right amount of data to outline actionable improvement plans can be costly and time consuming. RoundWorld Solutions CCQA service will address the needs of organizations that find it too costly to monitor calls at a significant level. "Customer retention is a top priority for companies today, and the quality of service provided by your contact center personnel can be the primary determinant in whether an existing customer stays with you, or defects to a competitor," said Guy Jones, Vice President of Sales and Strategy for RoundWorld Solutions.

RoundWorld Solutions will be leveraging the skills of former call center executives to create customized call-analysis plans for its partners. For instance, Self Help Works, a San Diego based provider of self-help products which enables people to kick addictions and improve their physical and emotional well-being is an established user of RoundWorld Solution's CCQA service. "Analyzing monthly call center data generated by RoundWorld Solutions enables Self Help Works to create customer-friendly policies and procedures that keep our customers happy," stated William Sutjiadi, Self Help Work's VP of Operations. 

RoundWorld's engagement with Self Help Works is just one example in which CCQA can facilitate quality control for customer-oriented companies. Guy Jones states, "Whether our partners require simple soft skills analysis or a detailed assessment of their process flow, RoundWorld Solutions will work with company executives to reach conclusive conclusions to steadily improve a company's call center operations."

In essence, the value-proposition for engaging in CCQA services can be summed up in two words: Efficiency and Analysis. "Because the costs of utilizing CCQA services can save money as a company spends less and less time in trouble-shooting complex problems and fielding repeat calls from disgruntled customers, CCQA shouldn't be perceived as an expense that firms have to earmark money for but rather, a necessary service that essentially pays for itself," stated William Sutjiadi.

About RoundWorld Solutions
RoundWorld Solutions LLC is a San Diego-based provider of custom business and technical services to large and mid-size companies. Drawing upon decades of experience providing custom engineering design and development services, and staffing for technology-based, customer-focused organizations, RoundWorld Solutions offers a single point of contact and best-of-breed approach that combines global resources with local, hands-on account and project management expertise. For more information about RoundWorld's CCQA, Press Contact: Guy Jones, RoundWorld Solutions: 619-677-2448. 

Contact Information

  • Press Contact:
    Guy Jones
    RoundWorld Solutions
    619-677-2448