SOURCE: Cloud Sherpas

Cloud Sherpas

November 20, 2014 07:30 ET

Royal LePage Selects Cloud Sherpas to Implement Google Apps for Work

Canada's Largest Real Estate Company Improves Customer Experience With Google's Cloud-Based Collaboration Platform Countrywide

ATLANTA, GA--(Marketwired - November 20, 2014) - Cloud Sherpas has helped Royal LePage, the leading national real estate company in Canada, replace its existing email system with Google's cloud-based collaboration platform, providing not just email but also one-to-one video conferencing, one-to-many video broadcasting, document sharing and collaboration services to their 15,000 agents across the country, elevating the customer service an agent can provide to the tech-savvy home buyer and seller.

Right from the start, Royal LePage understood that cloud technology was essential to their business and recognized that having the best digital tools would directly affect their customers' experience. It was important that an agent could interact with their home buyer or seller from anywhere on any device, and Google Apps for Work provided the most seamless, easy-to-use service across all platforms. It was even better as agents were already familiar with the technology interface from their consumer experience with Google, but now are able to leverage the enterprise service that come with Google Apps for Work.

With the help of Cloud Sherpas, the Google platform now allows Royal LePage agents to provide a higher level of customer service by:

  • Leveraging Google Hangouts to meet clients at a moment's notice, when an in-person meeting is not possible, all from the convenience of whatever mobile device they're using across multiple locations.
  • Using a Google Chromecast to broadcast a presentation via Google Drive right from their mobile device to a big screen television at an office or for an in-home presentation.
  • Promoting details of upcoming open houses by creating a special open house calendar to share with clients.
  • Storing and sharing all documents with the client on Google Drive relevant to the purchase or sale of a home, whether it's property listings, photographs, contracts and other property information.
  • Reviewing and commenting in real-time on a document with the client in Google Docs.

"Royal LePage prides itself in being a leader in technology innovation," said Carolyn Cheng, SVP, Strategic Business Services at Royal LePage. "We are always looking for products and services that help our agents improve customer experiences and relationships. In Google and Cloud Sherpas we found like-minded partners who share our vision of leadership, innovation, collaboration and communication."

"We are enthusiastic about the new possibilities this technology creates for our broker and agent network. Google Apps for Work not only provides essential communication tools but it also goes above and beyond with additional collaboration tools that support our culture of agility, transparency and providing a voice to everyone in the organization," added Cheng. "Cloud Sherpas have been invaluable in launching Google Apps for Work to our agent network. We could not have done such a complex implementation so quickly without their knowledge and expertise."

"We are proud to be working with the top real estate company in Canada to significantly impact broker, agent and consumer collaboration," said Doug Shepard, Google business unit president for Cloud Sherpas. "We continue to see the rise of the consumerization of technology and Royal LePage has enabled their network of agents to work the way they live, while delivering the ultimate customer experience. We are proud to have brought our expertise to the table, alongside the suite of tools from Google Apps for Work, to reinforce Royal LePage's technology leadership position, which allows them to continue to attract and retain top talent."

Click here to view the Cloud Sherpas and Royal LePage video.

About Cloud Sherpas
Cloud Sherpas is a global cloud advisory and technology services company, with more than 900 people serving Fortune 500 clients and thousands of other businesses around the world. Our experts provide unrivaled cloud strategy, implementation and integration capabilities, having successfully worked with clients across all industries. Cloud Sherpas is part of the salesforce.com Partner Program and has earned Global Strategic Cloud Alliance Partner status, is a three-time Google Enterprise Partner of the Year for Google Apps and a ServiceNow Master Solutions Partner. With a track record of over 5,000 successful cloud implementations, Cloud Sherpas has helped businesses become more connected and collaborative, better manage their customer relationships, and streamline their IT processes. Cloud Sherpas is headquartered in Atlanta, GA with offices throughout the United States and operations in Australia, India, Japan, New Zealand, Philippines, Singapore, United Arab Emirates and the United Kingdom. For more information visit www.cloudsherpas.com.

About Royal LePage
Serving Canadians since 1913, Royal LePage is the country's leading provider of services to real estate brokerages, with a network of over 15,000 real estate professionals in over 600 locations nationwide. Royal LePage is the only Canadian real estate company to have its own charitable foundation, the Royal LePage Shelter Foundation, dedicated to supporting women's and children's shelters and educational programs aimed at ending domestic violence. Royal LePage is a Brookfield Real Estate Services Inc. company, a TSX-listed corporation trading under the symbol TSX:BRE. For more information visit: www.royallepage.ca.

Embedded Video Available: https://www.youtube.com/watch?v=wKgXi3vQNqI&feature=youtu.be

Contact Information

  • Media contacts:
    Kevin Wolf
    TGPR
    (650) 327-1641
    kevin@tgprllc.com

    Tammy Gilmer
    Director, Public Relations and National Communications
    Royal LePage Real Estate Services
    T 416.510.5783
    C 416-274-9906