SOURCE: Chordiant

November 02, 2005 09:30 ET

RSA Solutions Selects Chordiant Software for Its Expanding Relationship Sales & Marketing Business

Chordiant's Integrated Marketing Director and Decision Management Solutions Highlight Technology Platform Selected to Develop New RSA Business Model

CUPERTINO, CA -- (MARKET WIRE) -- November 2, 2005 -- Chordiant Software, Inc. (NASDAQ: CHRD) today announced that RSA Solutions, Inc. of Amherst, NY, ("RSA") has selected Chordiant's integrated Enterprise Marketing, and Decision Management business solutions as core components of a new technology platform supporting its expanding relationship sales and marketing business model focused on the organic growth needs of the financial services industry.

RSA is a private label, customer intimate relationship sales and marketing organization with particular emphasis on retail banking, mortgage and home equity lending. With expertise in data mining, customer segmentation, econometric modeling, campaign design and execution, RSA's services are positioned around its client's business objectives; to acquire, retain and grow customer relationships and to effectively maximize the lifetime value of those relationships.

With a value proposition rooted in its core of highly trained financial services consultants, RSA engages its clients' customers in needs-based conversations that establish the foundation for building long-term profitable relationships. RSA Specializes in building and expanding relationships by matching customer needs with client solutions. Utilizing Chordiant's Real-Time decisioning capabilities seamlessly integrated into the sales consultant's Chordiant desktop, those conversations will be highly relevant to the consumer and increase acceptance and satisfaction that will ultimately build a trusted relationship between the client and the consumer.

"In today's increasingly competitive marketplace, effectively marketing to existing and new customers is integral to a company's success. Using Chordiant Solutions, RSA will be able to provide enhanced capabilities to their Financial Services clients," said Robert Mullen, President Worldwide Field Operations, Chordiant Software. "RSA's selection of Chordiant further extends our leadership position within the Financial Services sector and will provide RSA with a competitive advantage built upon an integrated foundation of enterprise marketing, real-time decisioning and market leading contact center capabilities."

A powerful, integrated set of marketing applications, Chordiant Marketing and Decisioning automates and streamlines the full range of complex business processes required to plan, define, execute and analyze sophisticated multi-channel, multi-stage marketing campaigns. Together, Chordiant's solutions enable real-time delivery of marketing offers based on customer profile, pertinent and available offers, analytical information regarding the customer and offer suitability, as well as taking into account the context of the current interaction. This will significantly improve program results by driving down new business costs, increasing response rates and more effectively servicing customers thus improving their experience with the brand.

About Chordiant Software, Inc.

Chordiant (NASDAQ: CHRD) automates the end-to-end operational business processes that enable the business from the back-office systems, existing applications and processes through to the communications with customers. Chordiant Solutions combine powerful business process management technology with your business processes for multi-channel applications in marketing, decision management, the contact center, and retail channels, including self-service. The solutions provide end-to-end, process-driven applications, encompassing a single view of the customer, delivered through a role-based desktop. The solutions integrate with existing systems and data thereby leveraging current assets. Chordiant Services enable rapid and successful implementations by reducing risk, increasing return on assets and lowering total cost of ownership. Headquartered in Cupertino, California, Chordiant maintains offices in Mahwah, NJ; Manchester, NH; New York City; London; Paris; Amsterdam; and Munich.

Safe Harbor

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, unforeseen deployment delays or errors associated with Chordiant's Dispute & Chargeback solution. Other risks relating to Chordiant's products are detailed under "Risk Factors" in Chordiant's Transition Report on Form 10-K/T for the fiscal year ended September 30, 2004, and quarterly report on Form 10-Q for the quarter ended June 30, 2005, each filed with the Securities and Exchange Commission. These filings are available on a Web site maintained by the Securities and Exchange Commission at Chordiant does not undertake an obligation to update forward-looking or other statements in this release.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

Contact Information

  • Chordiant Media Relations Contact:
    Andy Cutler
    Chordiant Software, Inc
    +44 (0) 20 8380 0600
    Email Contact

    Chordiant Investor Relations Contact:
    Steve Polcyn
    Chordiant Software, Inc.
    +1 (408) 517-6282
    Email Contact