SOURCE: Rural/Metro Corporation

Rural/Metro Corporation

March 04, 2011 13:00 ET

Rural/Metro Ambulance Services Ranked #1 in Sandy Springs, Georgia National Citizen Survey

SANDY SPRINGS, GA--(Marketwire - March 4, 2011) - Rural/Metro Ambulance (NASDAQ: RURL) in the metro-Atlanta suburb of Sandy Springs, Georgia, was recently ranked #1 when compared to 47 comparable cities in the nation, following a national customer service satisfaction survey conducted by the City that sampled 1,800 households on the quality and usefulness of municipal services. Comparable cities included those with populations of 70,000 to 150,000.

Ambulance services, which have been provided by Rural/Metro under an exclusive 911 contract since 2008, ranked first, followed by fire services, police services, the overall direction of the City, economic sustainability, city employees, cleanliness and public trust. Prior to the City of Sandy Springs being incorporated, Rural/Metro served the area under a contract with Fulton County since 1999. Rural/Metro's employees provide services to nearly 6,000 patients each year through the City's 911 response system.

"We are extremely proud of the top-quality services we provide to the citizens of Sandy Springs and are honored to be recognized for our continuing commitment to the community," said John Karolzak, South Zone Vice President. "The survey results speak directly to the success of our partnership with the Sandy Springs Fire Department first responders and our mutual quest to deliver customer-focused emergency medical services. City leaders should be commended for the foresight and vision that resulted in a system that blends the best aspects of a public/private partnership with advanced medical technology and clinical training."

Reg James, Division General Manager for Rural/Metro Ambulance in Georgia, added, "I would like to congratulate the City of Sandy Springs for their continued quality improvement activities that included benchmarking their citizens' opinions against comparable cities. I am particularly proud of the achievements of our Paramedics, Emergency Medical Technicians, Supervisors and support staff that made it possible for Rural/Metro to be ranked #1. We make it our priority to deliver the finest and fastest emergency care and transportation services possible, and our employees are at the heart of our success."

National Citizen Surveys represent a collaboration between the National Research Center, Inc. and the International City/County Management Association. The survey is a statistically valid survey of residents' opinions regarding the provision of government services and has been administered in nearly 500 jurisdictions across the United States. Other highlights from the survey include:

  • Fire Services rated as excellent or good by 94% of respondents (#2 of 50 comparable cities)
  • Police Services rated as excellent or good by 89% of respondents (#3 of 56 comparable cities)
  • Overall Direction of the City rated as excellent or good by 76% of respondents (#3 of 41 comparable cities)
  • Economic Sustainability: Sandy Springs rated as an excellent or good place to work by 90% of respondents (#6 of 41 comparable cities)
  • City Employees rated excellent or good by 79% of respondents based on their overall impression of City staff (#6 of 53 comparable cities)
  • Cleanliness of Sandy Springs rated excellent or good by 75% of respondents (#8 of 27 comparable cities)
  • Public Trust rated as excellent or good by 75% of respondents (#9 of 35 comparable cities)

About Rural/Metro

Rural/Metro Corporation (NASDAQ: RURL)  provides emergency and non-emergency ambulance services and private fire protection services in 20 states and approximately 440 communities throughout the United States. For more information, visit the Company's web site at


Contact Information

    Liz Merritt
    Rural/Metro Corporation
    Reg James
    Rural/Metro Ambulance, Georgia
    678-473-1990, Ext. 2222