SOURCE: Saaspoint

September 10, 2007 08:00 ET

Saaspoint Helps Plantronics Take a Giant Leap in Global CRM

SUNNYVALE, CA--(Marketwire - September 10, 2007) - Saaspoint, a dedicated consultancy and systems integrator, has enabled Plantronics, the world's leading designer and manufacturer of communications headsets, to implement Salesforce on-demand CRM across its EMEA operations and integrate the rollout globally with the US.

"We selected Saaspoint because of its in-depth expertise, business awareness and technology capability," commented Tony Williams, IT Director, Plantronics.

"The implementation was completed on schedule and will help us boost customer service and new business opportunities as we have greater worldwide visibility through a single, centralised view of our customers across different sales functions, products, regions and divisions." The implementation included 150 users in EMEA, 200 in the US and 30 users in APAC.

Plantronics is a pioneer in Bluetooth™ headsets for mobile and music enjoyment and wireless office solutions. Founded in 1961 in Santa Cruz, California, a Plantronics headset carried the historic first words from the moon: "That's one small step for man, one giant leap for mankind." Since then, Plantronics has become the headset of choice for mission-critical applications such as air traffic control, 911 dispatch, and the New York Stock Exchange.

The Plantronics family of brands includes Plantronics, Altec Lansing, Clarity, and Volume Logic. The company, which had 2006 revenues of $750m, has more than 6,600 employees worldwide with offices in 19 countries, including major facilities in China, Mexico, Tennessee, England, and The Netherlands.

"We help companies like Plantronics maximise the effectiveness of its Salesforce deployment," commented Frank McCracken, a founder and professional services director, Saaspoint. "In the case of Plantronics we will be helping to integrate Salesforce with its existing systems and with its contact centre in the Netherlands as well as developing the most useful dashboards for its management team."

Saaspoint will also be implementing a secure mobile application which allows Plantronics' users to access the database remotely while out of the office through a laptop or PDAs such as HTC Windows Mobile Devices, BlackBerry and Palm Treo.

Saaspoint will shortly complete the roll out of a Partner Relationship Management (PRM) system to 120+ partners to help Plantronics manage its important global channel programme.

About Saaspoint

Saaspoint, established by some of the original founders of EMEA, is Europe's largest specialist implementation consultancy. It has offices in the UK and Ireland and in 2007 established operations in North America with offices in California and Colorado. Saaspoint is a centre of excellence for developing AppExchange software-as-a-service applications and the successful implementation, customisation and training for customers.

Saaspoint is based around a backbone of extensive user experience. It has helped hundreds of customers and thousands of users to achieve success and exceptional ROI through their use of


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