SOURCE: SOS (Special Order Systems)

March 26, 2007 18:33 ET

Sacramento Companies to Share Insights on IP Communications at Free SOS Seminars

Attendees Receive a Demo of the Most Advanced Business Communications Solutions Available, ROI Statistics From Sacramento Companies That Have Rolled Out VoIP, and 10 Tools That Help Put the Day's Knowledge to Work

SACRAMENTO, CA -- (MARKET WIRE) -- March 26, 2007 --SOS, an expert in voice and data solutions for business, will present a day of free seminars on Voice over Internet Protocol technology on April 11 at the Hyatt Regency Sacramento. The day includes case studies of two Sacramento-area companies and presentations by their executives.

The first half of the day is titled "Extend Your Contact Center with IP." After a free interactive breakfast, attendees will learn about Remote Contact Center Agent Technology Strategies and view a live demonstration. While most contact centers are forced to hire 1 of every 3 candidates just to fill seats, those that use home workers can choose from an average of 20 candidates for each open position, allowing managers to select the best from a broader range of skill sets and experience.

Then Chris Ewing, CEO of Cost-U-Less Insurance Services in Rancho Cordova, will discuss the lessons learned in moving a call center to an IP platform last year, and the dollar-for-dollar return on investment. Sacramento-based Cost-U-Less serves 600,000 Californians from its Rancho Cordova headquarters and 60 offices statewide. A question-and-answer panel will follow.

Following a complimentary lunch, the afternoon session will look at "Successful Strategies for IP Business Communications: How to Profit from VoIP in 2007." The afternoon includes a demonstration of Mobile Workforce Solutions. Unified communications gives mobile team members "anywhere access" to corporate files, a single inbox for e-mail, voice mail, faxes, calendaring and more. To explain how unified communications quickly pays off, Risse Mechanical will discuss its move to IP communications. Risse is a top Sacramento-area plumbing, piping, heating and air conditioning contractor with 200 highly mobile team members.

Attendees of each seminar will also receive take-aways worth $1,000 that help put the day's knowledge to work. The tools include a voucher for a RealityCheck Report that shows in detail how a company's call center compares to hundreds of others (retail value $500 and offered in partnership with BenchmarkPortal).

To register for either seminar or both, go to

Those who cannot attend are still invited to check off the box "just send me the take-aways" and submit the registration form. They'll get four of the 10 tools to be given out at the seminar.

About SOS

SOS helps organizations choose and use advanced communications technology to serve customers better, work smarter, and increase profits. SOS is a nationwide expert in voice and data solutions for business, including Voice over IP (VoIP). Since 1992, hundreds of businesses including Trader Joe's and have chosen the SOS team for IP communications, call center technology, and network security solutions. Clients can experience 100% return on investment in 6 to 36 months from SOS's simple, smart, secure technology solutions.

Contact Information

  • Seminar information and registration:
    Michelle Wolting
    Email Contact

    Media contact:
    Rebekah Donaldson
    Business Communications Group LLC
    Email Contact