SOURCE: Safelite AutoGlass

Safelite AutoGlass

June 06, 2012 09:10 ET

Safelite AutoGlass® Named Finalist in Two Categories of 2012 American Business Awards(SM)

COLUMBUS, OH--(Marketwire - Jun 6, 2012) - Safelite AutoGlass®, the largest U.S. vehicle glass repair and replacement company, is being recognized for both superior customer service and human resource management. The American Business Awards, the nation's premier business awards, announced Safelite's Boise, Idaho market is a finalist in the Customer Services Team category and Senior Vice President of Human Resources and Operations Steve Miggo is a finalist for Human Resources Executive of the Year.

Since implementing the Net Promoter Score (NPS) to measure customer satisfaction, Safelite's Boise market, led by General Manager Dave Ross, has been a role model. The Boise team had the highest NPS in the U.S. in 2011 and currently has an NPS of 95.6 percent. Ross was earlier recognized with Safelite's Exceptional Customer Service Award.

As Vice President, HR, Steve Miggo has been a key driver behind Safelite's cultural transformation. Under his direction, Safelite® launched "People First" as a strategic initiative with the objective to "drive business performance by having an obsessive focus on having talented people who are inspired to deliver great results."

Using an integrated talent management platform, designed to attract, develop, engage and retain the talent needed to support Safelite's growth strategy, Miggo's team introduced Safelite's Core Competencies, leadership development workshops, and People Pledge. The results are evident: during a year when engagement scores are dropping by an average of 2 points in companies across the country, Safelite® delivered a 5 percent increase to reach 76 percent overall engagement, which is within the top 25 percent of best-in-class industry results.

"The connection between employee engagement and customer service is clear as illustrated by these two recognitions," said Tom Feeney, president and CEO of Safelite AutoGlass®. "It's our goal to be an employer of choice so that we may have the best talent around -- that will help us continue to be a leader in customer service."

About Safelite AutoGlass®
Safelite AutoGlass®, founded in 1947, is the nation's leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and served 4.4 million customers last year. For more information, visit

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