COLUMBUS, OH--(Marketwire - Nov 15, 2011) - Safelite AutoGlass®, the nation's largest provider of vehicle glass repair and replacement services, has been named the silver winner in Customer Service in the Best in Biz Awards, the only national business awards program judged by members of the press and industry analysts.
Through industry-leading 24-hour real-time scheduling, convenient in-shop or mobile service, top-of-the-line materials and SafeTech® certified technicians, Safelite AutoGlass® offers superior customer service, value and quality.
Safelite's contact centers operate within the top 5 percent of the industry, taking 13 million calls per year with an average pick-up time of 11 seconds (2 rings). Customer satisfaction surveys show a 99% approval for our CSRs.
Safelite AutoGlass® also serves customers faster thanks to unrivaled product availability. There are roughly 2,400 different vehicle glass parts, and having the right part in the right place within 24 hours is something Safelite® proudly delivers.
In addition, Safelite AutoGlass® serves the majority of its customers at their home or office, and is the only one in the industry to email customers a Technician Profile containing the name, brief bio, credentials and photograph of the technician who will perform the service. The email, which is sent the night before or the morning of the service, also provides the estimated time of service and location as a confirmation.
Finally, Safelite AutoGlass® also developed a sophisticated routing software with real-time data of weather and traffic conditions along with technician and inventory availability to hone down to a narrower estimated time of service. It then leverages GPS locators on technicians' cell phones to red flag any appointments at risk of being late.
Best in Biz Awards 2011 were presented in more than 30 categories, including Best Overall Company of the Year, Most Innovative Company of the Year, Executive of the Year and Best New Product of the Year. More than 150 entries were received in this year's awards program, from an impressive array of public and private companies from a variety of industries, sectors and regions. The companies that won gold, silver and bronze awards in this year's program represent the best in American business.
"Safelite's company culture is built around customer delight. Our call centers are world-class, our auto glass technicians are the most professional and qualified in the country, and our company leaders are focused on putting people first so they can then make happy customers," said Tom Feeney, president and CEO of Safelite AutoGlass®. "We are honored to be recognized by the Best in Biz Awards for being a customer-friendly company."
Winners of Best in Biz Awards 2011 were determined by scores from a panel of high-caliber judges from top-tier business and technology publications, as well as analyst firms, including: Accounting Today, AllBusiness.com, ECT News Network, eWeek Channel Insider, Financial Times, Fox News, Hartford Business Journal, Insight Media, Kelsey Group, King Features Syndicate, Lab Reviews, Network World, PC Magazine, Portfolio, Puget Sound Business Journal, Tech.Blorge, Tech-Gaming, Techtalk and Wired. The 20 judges on this year's panel boast more than 470 years of combined experience and have written for a combined total of more than 180 consumer, business, financial, trade and technology publications nationwide. For a full list of gold, silver and bronze winners in Best in Biz Awards 2011, visit: www.bestinbizawards.com/2011-winners.
About Safelite AutoGlass®
Safelite AutoGlass®, founded in 1947, is the nation's leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and served more than 4 million customers last year. For more information, visit www.safelite.com.
About Best in Biz Awards
Best in Biz Awards recognizes top companies, teams, executives and products for their business success as judged by established members of the press and industry analysts. Best in Biz Awards honors are conferred in two programs covering the U.S. and EMEA (Europe, Middle East and Africa), respectively. Any organization from any industry in the awards program's region boasting demonstrated success can enter any of the more than 40 company, department or team, executive and product categories. Entries for Best in Biz Awards 2012 EMEA are currently being accepted from all companies based in or operating in Europe, Middle East or Africa, with an early entry deadline of Nov 30, 2011. For more information about the submission process and categories in both the U.S. and EMEA programs, please visit: www.bestinbizawards.com.