SOURCE: SafeMart


January 30, 2012 11:30 ET

SafeMart Home Security Named Stevie Award Finalist for Best Customer Service

CHICAGO, IL--(Marketwire - Jan 30, 2012) - Just a month into 2012, SafeMart has already secured another award for having the best e-Commerce Customer Service in the country. SafeMart has been named a finalist for The Stevie Awards e-Commerce Customer Service Award. In this nationwide competition, SafeMart Home Security will either win a Gold, Silver or Bronze medal for having one of the top three e-Commerce Customer Service teams in the nation.

The Stevie Awards for Sales and Customer Service recognizes the accomplishments of sales, customer service, and call and contact center professionals in companies all around the world. As a finalist for the e-Commerce Customer Service Award, SafeMart is recognized for not only its customer service, but also its innovative use of online technology and social media.

Joe Thomas, SafeMart Director of Customer Service and Support, said, "We pride ourselves on attention to detail with every phone call. Being nominated for a Stevie Award for customer service is an honor, and we are really excited about it, but it won't slow us down -- each call presents a new opportunity to 'wow' a customer with great service."

The world's premiere business awards, The Stevie Awards organizes the American Business Awards, the International Business Awards, The Stevie Awards for Women in Business and The Stevie Awards for Sales and Customer Service. This is the sixth annual Stevie Awards for Sales and Customer Service, and this year The Stevie Awards are presenting Silver and Bronze Stevie awards along with the first-place Gold.

Of the more than 1,000 organizations that submitted entries, finalists were chosen based on an average score from 93 worldwide professionals. Past winners of Stevie Awards include E*Trade, AT&T and This year's award winners will be revealed at an awards banquet in Las Vegas on February 27.

"Our goal is not to 'satisfy' the customer, but to deliver such a great experience that they are delighted. In this case, they can't wait to tell their friends and family," SafeMart CEO Chris Johnson said. "We want people to walk away from every interaction with SafeMart knowing that we did everything possible to take care of their needs."

In addition to a nomination for the e-Commerce Customer Service Award, SafeMart will be included in the voting for the People's Choice Stevie Awards for Favorite Customer Service. Online voting for each category will take place from mid-January to early February.

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