SOURCE: Sage North America

Sage North America

September 05, 2012 09:00 ET

Sage ACT! 2013 Contact and Customer Management System Expands Mobile, Social and E-Marketing Capabilities

Sage ACT! Designed as Command Center for Small and Midsized Businesses, Addresses Top Technology and Productivity Trends

SCOTTSDALE, AZ--(Marketwire - Sep 5, 2012) -   Sage North America today announced availability of the 25th Anniversary Edition Sage ACT! 2013 contact and customer management products for small and midsized businesses. Mobile capabilities for use with devices including iPhone®, iPad® and Android™ among others, expand the 2013 release which includes social media, e-marketing and smart task automation capabilities. Sage ACT! is used by over 2.8 million individuals and 59,000 companies as a business command center, integrating relationship and sales details, critical desktop and back-office applications, web services and social media tools to propel sales results.

"Sage is focused on helping customers take advantage of mobile devices and the cloud to better manage business workflow," said Dan Wilzoch, SVP & GM for Sage CRM Solutions in North America. "Sage ACT! 2013 delivers on this vision, addressing the contemporary productivity trends our customers and many technology observers have identified as essential for making contact with prospects and customers and building these relationships to drive revenue-generating results."

The 2012 SMB Group Mobile Solutions survey reveals 76% of small businesses use mobile solutions to support business functions. Working more easily from remote locations (63%), accessing people and information faster (53%), improving customer service (41%), and increasing sales (22%) were noted by small businesses as top benefits of providing mobile solutions to their employees.

New Sage ACT! 2013 addresses small business technology trends:

  • Mobility - Sage ACT! Premium Mobile,1 included with Sage ACT! Premium, enables secure, real-time mobile access to Sage ACT! data from iPhone, iPad or Android devices. Users can view, add and edit Sage ACT! contact details, notes, history, activities, opportunities and calendar items -- plus globally search any text field or attachment in their database. A list view provides date, status, process and sales stage filtering, and contact and opportunity views can be personalized for each mobile device. Sage also offers the subscription-based Sage ACT! Connect mobile service for Sage ACT! Pro customers with one to 10 users to access Sage ACT! contact and calendar details on iPhone, iPad, BlackBerry®, Android, or Windows Mobile® devices.2

  • Social Media - Sage ACT! integrates with LinkedIn® and Facebook® to display a collection of each contact's last 25 posts,3 according to their privacy settings, in one centralized view on their Sage ACT! contact record. Users can develop unique insights based on the topics and sentiment of each customer's day-to-day social media interactions to aid them throughout the sales cycle and click any customer's post to display complete social media profiles. Recommended contact match-ups help put faces to names by associating a user's Sage ACT! contacts with LinkedIn Connections and Facebook friends.

  • E-marketing - Sage E-marketing for ACT! is a subscription-based cloud service that integrates with a Sage ACT! contact database to create and automate professional email campaigns. Users can track email open, opt-out and click-through metrics to help prioritize sales activities and have drip marketing features automatically send targeted messages to contacts based on responses to previous emails. Social Sharing features expand campaign reach by pushing messages to LinkedIn, Facebook and Twitter® and inserting social sharing icons in email footers so recipients can post them to their social networks.

  • Workflow Automation - Sage ACT! 2013 also expands Smart Task functionality to help users automate everyday activities like changing a status to Closed-Won once a sales opportunity is fulfilled. Users can apply built-in Smart Tasks out of the box, make customizations or easily create their own.

Sage ACT! is the #1 Contact and Customer Management choice of small businesses and sales teams designed to build the long-lasting, profitable relationships businesses thrive on. Sage ACT! makes it easy to manage everything related to contacts and schedules even while on the move and functions as a business command center, organizing relationship details and connecting to business-critical services, desktop and web-based productivity tools, and social media to help users achieve the results they seek. Sage ACT! integrations include Microsoft® Outlook®, Word and Excel®. Google® integration helps users manage business and personal Gmail®, Google Contacts and Google Calendar™ details within Sage ACT!.

Sage ACT! Pro 2013 is available for $269.99 MSRP (upgrade $199.95 MSRP). Sage ACT! Premium 2013 including Windows®, web and Sage ACT! Premium Mobile,1 plus additional security and administration features for teams sharing a database is $549.99 MSRP (upgrade $359.95 MSRP).

Sage ACT! Connect is available for $69.95 per user, per year, and Sage E-marketing for ACT! pricing starts at $14.95 per month.

Customers can also protect and extend their Sage ACT! investment with a variety of comprehensive maintenance and support offerings available at: www.ACT.com/SBC

There are more than 80 Sage ACT! Add-on solutions that further extend Sage ACT! 2013 with shipping, project planning, Voice-over-IP and other capabilities available at: http://www.act.com/Products-and-Services/Add-on-Solutions

Sage ACT! products and services are also available from Sage ACT! Certified Consultants listed at www.act.com/certifiedconsultants. For more information call 866-903-0006 or visit: na.sage.com/sage-act and http://community.act.com

About Sage
Sage is a leading global supplier of business management software and services for small and midsized businesses. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs more than 12,600 people and supports more than 6 million customers worldwide. For more information about Sage in North America, please visit the company website at NA.Sage.com. Follow Sage North America on Facebook.com/SageNorthAmerica and Twitter.com/SageNAmerica.

©2012 Sage Software, Inc. All rights reserved. Sage, the Sage logos, ACT!, and the Sage product and service names mentioned herein are registered trademarks or trademarks of Sage Software, Inc., or its affiliated entities. All other trademarks are the property of their respective owners.

1 Sage ACT! Premium Mobile requires set-up and configuration of Sage ACT! Premium (access via web). Data access available via active Internet connection from supported device browsers. Review Sage ACT! system requirements at www.ACT.com/SystReq. You are responsible for all data-related charges to your device.

2 Review Sage ACT! Connect system requirements at www.ACT.com/ConnectSystReq to confirm supported mobile phones, tablets, and web browsers.

3 This feature is not available in Sage ACT! Premium (access via web).

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