SOURCE: Sage Software

March 27, 2008 09:00 ET

Sage SalesLogix Helps Capital Processing Network Achieve Four Million in Revenue During First Full Year of Business

Sage CRM Solutions Business Partner Customer Systems Inc. Implements Customized CRM System to Help Payment Processing Start-Up Manage Millions of Customer Records

SCOTTSDALE, AZ--(Marketwire - March 27, 2008) - Sage Software today announced that Scottsdale, Arizona-based Capital Processing Network, a provider of electronic payment processing products and services, is using the Sage SalesLogix CRM suite to manage its sales, customer service, and technical support departments. Customer Systems Inc., a local Sage CRM Solutions business partner, implemented Sage SalesLogix for 40 Capital Processing employees. Capital Processing began operations in November 2006 and cites Sage SalesLogix as a critical component of the company's early success generating $4 Million in revenue during 2007.

"Servicing merchant bank accounts requires us to manage sensitive data," said Jeff Stephan, President of Capital Processing Network. "The smallest of errors could result in hundreds of thousands of dollars in losses. Customer Systems Inc. applied their engineering expertise to our sales and support automation requirements, and we can now manage millions of data records with great precision."

Automation Aids Rapid Growth

Capital Processing's Sage SalesLogix system automates all aspects of client contact and account maintenance, including monitoring of clients' point-of-sale systems. Sage SalesLogix is also used to keep track of sales opportunities and client interactions, process extensive data search queries, and manage the customer service department's client maintenance records and return material authorization (RMA) tickets.

"In less than 18 months, Capital Processing has gone from opening its doors for business to managing large volumes of payment transactions for thousands of clients," explained Mike Hoffler, President of Customer Systems Inc. "The company's rapid transition from start-up to growth mode required a powerful and flexible CRM system, and with Sage SalesLogix we were able to skillfully deliver beyond expectations."

Capital Processing employees can restrict user access to specified data fields within Sage SalesLogix to maintain confidentiality of sensitive data. Employees can also view one another's calendars, which has increased team productivity and improved issue resolution rates while increasing levels of customer satisfaction.

The company plans to continue enabling its Sage SalesLogix system with additional user capacity and functionality as it grows, and intends for Customer Systems Inc. to continue as its strategic partner and business process advisor.

"Customer Systems Inc. and Sage SalesLogix offer a rare combination of industry knowledge and modernized CRM architecture that is extremely valuable to our business," added Stephan. "As a result, our customers have never been happier."

Sage SalesLogix

With more than 300,000 users at over 8,500 companies, Sage SalesLogix is the leading CRM solution for small to medium-sized businesses and divisions of larger enterprises, and is part of the Sage Software family of integrated business management solutions.

Sage SalesLogix is a full-featured, multi-client CRM solution that provides users with sales force automation (SFA), customer service and support, and marketing capabilities, as well as interactive dashboard and reporting functionality. Sage SalesLogix enables rich customization capabilities, high levels of end-user adoption and low total cost of ownership across all deployment methods. Optional mobility and business analytics tools are also available. For more information, please visit www.sagecrmsolutions.com.

About Capital Processing

Based in Scottsdale, Arizona, Capital Processing Network (CPN) is a national merchant service provider offering the finest solutions in credit card processing, transaction reporting and management, e-commerce and Internet processing, and wireless and mobile solutions among its service offerings. Capital Processing Network is firmly positioned to help their clients and partners leverage cutting-edge technology to support their ever changing merchant banking needs, remain competitive, and drive efficiencies in their business operations. For more information, please visit www.capitalprocessingnetwork.com or phone 877-804-1752.

About Customer Systems Inc.

Customer Systems is a full service CRM solutions provider that works with clients in a consultative, personalized and professional manner, CSI focuses on listening and learning about your business before making any recommendations, and then leverages the depth and breadth of their industry experience to implement a CRM solution that fits your current needs and scales for future growth. For more information, please visit www.customersystemsinc.com or phone 480-941-1955; toll free at 877-WE-DO-CRM.

About Sage Software

Sage Software supports the needs, challenges and dreams of nearly 2.8 million small and medium-sized business customers in North America through easy-to-use, scalable and customizable software and services. Our products support accounting, operations, customer relationship management, human resources, time tracking, merchant services and the specialized needs of the construction, distribution, healthcare, manufacturing, nonprofit and real estate industries. Sage Software is a subsidiary of The Sage Group plc, a leading global supplier of business management software and services to small and medium-sized businesses. Formed in 1981, Sage was floated on the London Stock Exchange in 1989. Sage Group now has 5.5 million customers and employs over 13,900 people worldwide. For more information, please visit the web site at www.sagesoftware.com or call (866) 308-2378.

© 2008 Sage Software, Inc. All rights reserved. All other brands are trademarks of their respective companies.

Contact Information