Contact Information: Contact: Ryan Zuk Sage Software 480-368-3818 ryan.zuk@sage.com Shana Keith Porter Novelli 404-995-4557 shana.keith@porternovelli.com
Sage Software Introduces SageCRM v6 With New User Training Tools and Enhanced System Administration Capabilities
New Built-In Training Features Accelerate User Productivity and Encourage User Adoption; Enhanced Territory Management and Field-Level Security Simplify Administrator Tasks
| Source: Sage Software
SCOTTSDALE, AZ -- (MARKET WIRE) -- February 1, 2007 -- Sage Software announced today the latest
version of its award-winning customer relationship management (CRM)
solution, SageCRM v6, for small and mid-sized businesses (SMBs). SageCRM
delivers a feature-rich and customizable suite of sales, marketing and
customer support capabilities through a Web-based architecture that allows
users the freedom to choose flexible deployment options including
on-premises, on-demand and wireless. Version 6 introduces new user training
tools including instructional feature tours and on-screen coaching, new
data management features including expanded search queries and grouping
functionality, and enhanced system administration capabilities.
"Meaningful user experiences and tangible results guide CRM adoption," said
Elvin Monteleone, senior vice president and general manager for Sage CRM
Solutions. "SageCRM remains true to this philosophy by applying a special
focus on user and system administrator productivity in this latest release.
Sage Software continues to deliver affordable and flexible CRM solutions
that provide the multiple deployment options, feature configurations and
integration capabilities our customers require to operate their businesses
successfully."
SageCRM also enables bi-directional front- and back-office integration with
Sage Software accounting and business management solutions including Sage
Accpac ERP, as well as integrations with Sage Pro ERP, Sage MAS 90 ERP and
Sage Timberline Office, in addition to a variety of third-party back-office
systems.
"The topic of CRM user adoption is always present," noted Denis Pombriant,
Beagle Research managing principal. "Retaining a focus on usability and
training tools within CRM systems as they mature from version to version is
a wise approach. Additionally, continued focus on business system
integration, as evident with the Sage CRM Solutions product offerings,
helps ensure that organizations have the necessary options to align their
front- and back-office systems for data sharing."
SageCRM v6 User Enhancements
A new Quick Start tab provides access to on-screen training and coaching
tools including instructional videos, user preference setup wizards,
feature summary captions and quick tips that assist users as they navigate
SageCRM.
An advanced search engine includes a redesigned interface that can now
search for keywords within communications such as e-mails and phone logs.
Advance query building supports "and/or" searches and allows users to
specify search fields and values.
New data segmentation capabilities allow users to create static or
dynamically updated groups that can contain people, companies,
opportunities and other data categories to better organize and
automatically update records based on common characteristics.
Enhanced Microsoft® Outlook® integration allows SageCRM to be used
within the Outlook folder navigation pane or via a SageCRM toolbar in
Outlook. A new company record can be created in SageCRM when adding a
contact to Outlook, while also checking for duplicate records. Users can
file individual e-mails or batches of e-mails sent from Outlook in SageCRM
and attach global documents in new Outlook e-mails.
SageCRM v6 Administration Enhancements
Enhanced SageCRM v6 system administration capabilities include an improved
territory tree for moving records from one sales territory to another and
for merging sales territories. Shared data fields and multiple records can
be updated in a single step.
Simplified field-level security throughout the product requires no coding
and can be applied using checkboxes for granting or restricting data access
for individual users, specific user type profiles and teams.
SageCRM v6 also adds support for the telephony server application
programming interface (TSAPI) and for computer-supported telecommunications
applications (CSTA).
About SageCRM
SageCRM is an easy to use and feature-rich CRM solution that integrates
vital sales, marketing and customer support information for small and
mid-sized businesses. Sage CRM provides flexible deployment options and is
available as an on-demand CRM solution at SageCRM.com, or as an on-premises
CRM system. SageCRM also includes a remote data synchronization client and
support for wireless devices.
SageCRM is available for $595 per user for on-premises licensing and $69
per user per month for on-demand SageCRM.com deployment. SageCRM offers
rent-to-own investment protection that allows customers to apply 50 percent
of their first year SageCRM.com subscription costs towards migration to a
SageCRM or Sage SalesLogix solution.
SageCRM and SageCRM.com are part of Sage CRM Solutions, the only family of
CRM products designed specifically for the needs of small and medium-sized
businesses that also includes ACT! by Sage and Sage SalesLogix. For more
details, visit www.sagecrmsolutions.com or call (800) 643-6400.
About Sage Software
Sage Software supports the needs, challenges and dreams of more than 2.7
million small and mid-sized business customers in North America through
easy-to-use, scalable and customizable software and services. Our products
support accounting, operations, customer relationship management, human
resources, time tracking, merchant services and the specialized needs of
the construction, distribution, healthcare, manufacturing, nonprofit and
real estate industries. Sage Software is a subsidiary of The Sage Group
plc, a leading international supplier of accounting and business management
software solutions and related products and services for small and
mid-sized businesses. Formed in 1981, Sage was floated on the London Stock
Exchange in 1989 and the Group now has 5.2 million customers and employs
over 13,000 people worldwide. For more information, please visit the Web
site at www.sagesoftware.com/moreinfo or call (866) 308-2378.
© 2007 Sage Software, Inc. All rights reserved. All other brands are
trademarks of their respective companies.