SOURCE: Sage Software

April 16, 2008 12:01 ET

Sage Software Introduces SimplyCARE Elite Customer Support

New Plan Expands Customer Support for Simply Accounting and Microsoft® Excel®

RICHMOND, BC--(Marketwire - April 16, 2008) - Sage Software announced today that it is expanding its network of support and training options for its Simply Accounting small business customers with the new SimplyCARE Elite Support plan which offers direct priority phone access to senior support analysts, data repair and support for Microsoft® Excel.®(1)

Sage Software is a customer-connected organization, and the Simply Accounting contact centre has been widely-recognized for providing quality support and services to its small business customers by organizations such as ContactCenterWorld.com for the past several years. The introduction of the new SimplyCARE Elite Support plan will take the program to the next level of support for small businesses to provide them with more priority access to senior support analysts when they need it, and include:

--  Support for Microsoft Excel®(1);
--  Discounts on training and access to advanced Webcasts;
--  And, one data repair incident, which provides extra protection in case
    of data corruption or conversion.
    

"We have worked hard to strengthen our contact centre to better support the needs of small businesses, and with the introduction of our new SimplyCARE Elite Support plan we are offering our customers one of the best support packages in our market," said Jamie Sutherland, strategic marketing director, Simply Accounting. "We have included Excel in this new support plan because many small businesses have relied on it since their companies began, and the legacy information is still important to their operations. By supporting both Simply Accounting and Excel we can assist small businesses with improving the efficiencies between these two products for overall better business management."

In Canada, Sage Software has the largest small business accounting customer base, the largest and strongest accountant and partner programs, and a strong educational outreach program for training the next generation of accounting professionals. Simply Accounting by Sage is the #1 recommended accounting software in Canada,(2) and Sage Software is the leading vendor in the Canadian small and medium-sized customer (SMB) segment.(3)

Pricing and Availability

SimplyCARE Elite Support is available to any Simply Accounting customer currently on a customer support plan for an additional $150 (CDN) annually. For more information or to sign up for SimplyCARE Elite Support, please call 1-888-261-9610 or visit www.simplyaccounting.com

About Sage Software

Sage Software supports the needs, challenges and dreams of nearly 2.8 million small and medium-sized business customers in North America through easy-to-use, scalable and customizable software and services. Our products support accounting, operations, customer relationship management, human resources, time tracking, merchant services and the specialized needs of the construction, distribution, healthcare, manufacturing, nonprofit and real estate industries. Sage Software is a subsidiary of The Sage Group plc, a leading global supplier of business management software and services to small and medium-sized businesses. Formed in 1981, Sage was floated on the London Stock Exchange in 1989. Sage Group now has 5.5 million customers and employs over 13,900 people worldwide. For more information, please visit the web site at www.sagesoftware.com or call (866) 308-2378.

2008 Sage Software, Inc. All rights reserved.

(1) Sage Software will assist with the management of Simply Accounting data in Microsoft Excel 2000, 2002, 2003 and 2007. We reserve the right to limit calls to one hour or one incident.

(2) Information based on an online survey of 574 accountants who work with small business clients, conducted in Canada in August 2007.

(3) Source IDC Canada 2008 - Canadian Enterprise Applications 2006 Vendor Shares, (IDC Doc #CA9EA7)

Contact Information