July 09, 2016 03:00 ET

Samanage Named Best Help Desk Software on

SANTA FE, NM--(Marketwired - July 09, 2016) -, a platform for reviewing and ranking help desk software, has named Samanage as the best help desk software based on customer reviews and feedback. The rankings are determined based on the use of an algorithm which takes into consideration various factors with customer reviews being the largest component. Those offering their own help desk solution are encouraged to ask their customers to leave reviews regarding the quality of their software on the website.

The rankings on are determined based on a transparent algorithm. This algorithm takes into consideration a number of elements including 5 primary factors which provides can improve in order to increase their placement within the rankings. These five factors include review strength, engagement strength, sentiment strength, profile strength, and verified status. Providers and customers alike are able to review the factors used to determine placement within the rankings at the link provided below: encourages reviewers to attach a LinkedIn profile when leaving a review in order to add additional credence to their review, allowing for visitors to ensure that a review has been written by a real customer. Reviewers are able to select whether to attach their profile to their review or to leave their review anonymously. However, while the choice is available, more weight is being placed on reviews made by those which attach their name to the review.

To view the rankings of the best help desk software visit:

Those interested in joining can visit the following page to register or claim their profile:

About is a crowdreviewing platform which ranks over 500 software categories and 200 service categories.

Contact Information

  • Contact Information
    Samuel Powers
    530-B Harkle Road
    STE 100
    Santa Fe, NM 87505