SAN FRANCISCO, CA--(Marketwire - Dec 13, 2011) - Yammer, Inc., the leading provider of enterprise social networks, today announced the appointment of Samantha Loveland to vice president of worldwide customer engagement. Loveland brings close to 18 years of experience in Information Technology organizations with a focus on customer relationship management. Most recently, Loveland served as vice president of the Customers for Life organization at Salesforce.com, where she led a team responsible for driving adoption and user engagement. In her new role, Loveland will lead Yammer's Customer Success, Implementation Engineering and Support teams and will report to Chief Customer Officer David Obrand.
Yammer's Customer Success team is the company's consulting organization, comprised of customer success managers and implementation engineers who work closely with companies to accelerate adoption and foster engagement. The team partners with customers to identify strategic use cases, develop change management strategies, streamline business processes and integrate Yammer with existing tools. After deployment, the health of the network is consistently monitored and return on investment measured.
"Yammer has a strong commitment to supporting its customers and helping them achieve success with the product through a highly consultative and meaningful approach, so I am honored to join a company whose core values I share," said Loveland. "I look forward to driving increased adoption among Yammer's growing customer base and making sure our customers receive the best service and value possible for their organizations."
Prior to her role as vice president at Salesforce.com, Loveland held management positions at leading companies such as Deloitte Consulting, Barclays Global Investors and Bank of America.
"I am pleased to have the opportunity to work with Samantha again. She possesses a unique combination of vision, leadership and hands-on customer experience that will be critical for Yammer's next phase of innovation and growth," said David Obrand, chief customer officer, Yammer. "Under her direction, we are well-positioned to continue to foster and expand the relationships we have with our nearly four million customers."
Loveland has a B.A. in Quantitative Economics from the University of California, San Diego and an MBA from Columbia University.
About Yammer, Inc.
Yammer (www.yammer.com) is the leader in enterprise social networking, providing a secure way for employees to communicate, collaborate, and share information. The basic version of Yammer is free, and customers can pay to upgrade their network to receive additional administrative and security controls, priority customer service and a dedicated customer success manager. Companies and organizations across the globe, including more than 80 percent of the Fortune 500, are using our award-winning Software-as-a-Service (SaaS) solution to improve employee productivity and engagement. Visit our blog to see how our customers are benefiting from Yammer.