SOURCE: SandCherry

May 11, 2005 08:00 ET

SandCherry Introduces Voice4™ Auto-Attendant

Cost-Effective Voice-Automated Appliance for Small and Medium Businesses

BOULDER, CO -- (MARKET WIRE) -- May 11, 2005 -- SandCherry, Inc., a leader in voice application development and deployment software, today announced its Voice4 Auto-Attendant at the KC Contact Center Expo 2005. The Voice4 Auto-Attendant provides a complete, user-friendly solution for directing callers to the right extension by allowing the caller to speak an employee name or department. The Voice4 Auto-Attendant can be connected directly to the public phone network, a PBX, or a key system. The Voice4 Auto-Attendant can help to cut operational costs by reducing operator load, limiting or eliminating the need for after hours coverage, reducing the need for printed directories and limiting the number of Direct Inward Dial (DID) numbers required. In addition, enterprises may see improved productivity from the elimination of cumbersome touch-tone and dial-by-name and the simplicity of employees having only one number to remember.

The system's advanced voice user interface includes professionally recorded system prompts which can be used out of the box or customized to a particular enterprise's needs and identity. The standard welcome prompt changes based on time of day and business hours, and alternate welcome prompts can be created from the administrative interface to notify callers of holidays, corporate closings, special events or announcements. The system provides disambiguation of callers with the same name based on additional information, such as department, and can store up to four numbers for each employee.

The Voice4 Auto-Attendant provides a web-based administrative interface that allows the system administrator to manually enter employee information, import it from a file, or upload the information from a corporate database. The upload feature can be scheduled to run periodically to keep the system current with changes in employee information. The administrator can also tune the employee names to improve recognition using the first name aliasing ability of the system and name and character replacement to provide alternative spellings.

The system also provides advanced reporting capabilities, offering both preconfigured and ad-hoc reports. Key system metrics, such as call volume, successful transfers, and operator requests are available directly through the administration interface. Other metrics, such as port utilization, call duration, most requested employees, and other call patterns can be created using volume and recognition metrics exported using the reporting module. The system also provides an export capability to backup employee information or the entire system database.

"The Voice4 Auto-Attendant voice appliance offers an out of the box solution that can be easily installed and configured by enterprise solution providers, value-added resellers and systems integrators," said Dale Hartzell, vice president and general manager of the OEM and Voice Appliance Solutions Business Unit at SandCherry. "These solutions are designed to include everything needed to get started quickly but offers an extensible platform that can support additional speech applications as the enterprise's needs evolve."

The Voice4 Auto-Attendant is a complete system that includes the hardware and software needed to run the system. The system is easy to set up and configure -- all the software comes preinstalled on a PC-based platform, so installation is as simple as plugging the system components together, turning it on, and loading user names into the system.

SandCherry will be demonstrating the Voice4 Auto-Attendant in SandCherry's booth at the KC Contact Center Expo 2005 in Kansas City, May 12, 2005.

About SandCherry, Inc.

SandCherry is a communications software company that offers pre-packaged and custom speech application solutions, advanced software platforms, voice application development tools, and media components. SandCherry powers cost-effective touch-tone, speech-enabled and multimodal (data+voice) service delivery for enterprises and service providers. By extending Web applications with a voice user interface, companies can leverage their investment in web-based services and communications infrastructure to reduce the cost of delivering services to phone, 2-way radio, and wireless device users while providing integrated multi-channel self service. For more information, call 720-562-4500, toll-free 866-383-4500 or visit

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