Sandvine Incorporated

Sandvine Incorporated

October 18, 2007 07:00 ET

Sandvine Launches Protection Center to Promote Subscriber Communications and Reduce Customer Support Calls

WATERLOO, ONTARIO--(Marketwire - Oct. 18, 2007) - Sandvine, (TSX:SVC)(AIM:SAND) a leading provider of intelligent broadband network solutions for DSL, FTTH, cable and wireless carriers, today announced that it has launched the Sandvine Protection Center to augment the Sandvine Network Integrity solution. Ben Lomand Telephone Cooperative has deployed the Sandvine solution and alleviated service provider-generated abuse complaints from its 12,000 DSL and FTTH subscriber network.

The Sandvine Protection Center enables service providers to protect subscribers by detecting malware hiding on PCs, notifying subscribers and providing self-remediation options to clean and protect their PCs. As part of the Sandvine Network Integrity solution, the Sandvine Protection Center uses a walled garden approach to promote communications between the service provider and the subscriber, ensures minimal service disruption and allows subscribers to customize aspects of the solution to meet their individual service needs. This new solution results from Sandvine's recent acquisition of Simplicita Software in June of this year.

"The Sandvine Protection Center creates a positive subscriber experience by providing subscribers with awareness, timely information and tools to clean and protect their PCs," said Tom Donnelly, Sandvine EVP, Marketing and Sales. "This type of subscriber communication improves customer retention for service providers by building a stronger relationship with their subscribers; it promotes incremental value-added services and reduces operating and support costs by automating routine communications."

Ben Lomand's network was faced with malicious traffic attacks from spam, hackers and compromised subscribers' computers. Ben Lomand deployed Sandvine to automate the detection of malicious attacks such as spam Trojans, DoS, DDoS and worms, as well as automate subscriber protection from these attacks.

"Sandvine's solution automatically stops malicious behavior without manual intervention and immediately returns customers to service once the malicious traffic issues have been resolved," said Joe Hamby Jr., Internet Technical Administrator at Ben Lomand Telephone Cooperative. "Before Sandvine, we typically received at least one abuse complaint per day and we had about 70 IP addresses blocked from sending mail through the mail servers. Since deploying Sandvine, any abuse report is rare and we haven't had any blocked IPs!"

Learn more by downloading the Sandvine case study: Ben Lomand Manages Malicious Traffic with a Subscriber-Friendly Solution. (


Sandvine's award-winning network equipment helps DSL, FTTH, cable and wireless broadband service providers characterize what is really happening on their networks, enabling polices that improve customer satisfaction, reduce operational costs and increase profitability. Sandvine's DPI-based policy solutions are both application and subscriber-aware, empowering service providers to better manage network traffic congestion, mitigate the proliferation of malicious traffic, and deliver QoS-prioritized multimedia services. With more than 90 customers in over 40 countries, Sandvine is enhancing the Internet experience for millions of broadband users worldwide.


Ben Lomand Telephone Cooperative offers its customers a full range of telecommunication products and services. The group's commitment to value and hometown service is what sets them apart from other providers. Ben Lomand takes pride in being your "Total Communications Provider" offering local service, long distance, calling cards, toll free service, video, Internet service and more. Ben Lomand offers tiered access rates from 384 kbps to 10 Mbps to its 16,000 Internet customers.

Certain statements in this release constitute forward-looking statements or forward-looking information within the meaning of applicable securities laws and are made pursuant to the "safe harbour" provisions of such laws. Statements related to potential benefits of, and demand for, Sandvine's products including statements with respect to the features and benefits that may be achieved through the use of Sandvine's products and the relative position of these products vis-a-vis competitive offerings in the industry are forward-looking statements which are subject to certain assumptions, risks and uncertainties. These risks and uncertainties include such factors as rapid technological changes, changes in customer architecture and equipment deployment requirements, the introduction of competing technologies, the risks and uncertainties of new product introductions, dependence on key supplies and other similar factors that may cause the actual results, performance or achievements of Sandvine to differ materially from the results, performance, achievements or developments expressed or implied by such forward-looking statements. Readers are cautioned not to place undue reliance on such statements. Sandvine assumes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Contact Information

    Tanieu Tan
    (519) 880-2232
    Rick Wadsworth
    (519) 880-2400 ext. 3503
    Canaccord Adams Limited
    Chris Bowman/Andrew Chubb
    +44 207 518 2791 / +44 207 518 7360