SOURCE: Sapias, Inc.

March 01, 2007 06:02 ET

Sapias Wins Industry Award for Mobile Resource Management Innovation

NSTAR's Implementation of Sapias Solution Brings Real-Time Business Intelligence to Field Service and Demonstrates Company's Success in Optimizing Field Service Operations

SAN FRANCISCO, CA -- (MARKET WIRE) -- March 1, 2007 -- Sapias®, Inc., a leading provider of on-demand mobile resource management, and its customer NSTAR, a Massachusetts-based electric and gas utility, today announced that they have received the 2007 WizKids award from Beagle Research Group, LLC, the leading industry analyst firm covering emerging front office solutions. The companies were awarded for their implementation of the Sapias solution that helped NSTAR better understand its field service processes while at the same time reduce their costs. The award underscores Sapias' leadership in delivering unparalleled field service optimization.

"Sapias provides never-before-seen visibility into the field service process and for that the company wins a 2007 WizKids award," said Denis Pombriant, managing principal, Beagle Research Group, LLC. "The solution adds a new dimension to field service management that has helped managers at NSTAR to not only make better decisions about deploying resources, but also to reduce costs and in the process document better customer service. It is rare that a solution can do so many things at once, especially since some things like cutting costs and improving service are often at odds."

For years, businesses have been struggling with how to optimize their field service operations. In the 1960s, field processes were manual and paper based. Technicians would receive their paper work orders, head out into the field with their clipboard and periodically stop at pay phones to update the head office about their work progress. In the 1990s, overlaying automation on manual work order processes provided the first step in improving efficiencies in field operations. Yet field service optimization remained elusive. Because these automated systems still did not provide real-time field visibility, managers resorted to padding schedules and calling technicians to determine how work was progressing.

Sapias approached the field service optimization challenge from a different perspective. The company realized that process automation was just one part of the solution. The missing link in optimizing field service processes was real-time visibility of field resources. Using GPS, cellular network and Internet technologies, Sapias allows managers to monitor their entire mobile operation, understand the proximity of resources to other resources or locations, and determine how work is progressing in the field -- without relying on inefficient phone calls to mobile workers. Unlike other vendors that provide vehicle location-based services (LBS), Sapias focuses on delivering real-time business intelligence and uses location information in conjunction with broader business data to fuel its management tools and dashboards. The Sapias Intelligence Mobile Resource Management solution provides managers with the actionable information they need to make better real-time business decisions as the day unfolds and plan more effectively for the future, delivering the field service optimization results their companies demand.

The WizKids award honors companies that demonstrate new and innovative solutions to business problems encountered in the rapidly changing front office. Winners this year include a number of companies whose products enhance the operation of on-demand solutions either by aiding in their integration or by providing novel approaches to solving challenges in the space. More information on the WizKids award is available at A case study on the Sapias solution for NSTAR can be found at

About Sapias

Sapias provides on-demand mobile resource management solutions, which allow companies to optimize the efficiency of their field operations. The award-winning Sapias Intelligence suite combines real-time field visibility with location-aware job schedules and work order status, providing companies with the actionable information they need to optimize the efficiency of their mobile assets and workforce. Headquartered in San Francisco, Sapias is funded by leading venture capital firms, including Alloy Ventures and Hummer Winblad Venture Partners. For more information, please call 415.356.3300 or visit

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